Be where your customers want you to be, without the stress of changing lanes. The Support Suite lets your agents work seamlessly, with a single set of tools and processes that work the same way on any channel.
Live chat and messaging such as WhatsApp and Facebook Messenger, Voice & SMS and Self Service & Knowledge Base
"A lot of people are also picking self-service, which is really good for us, as it’s showing that we’re putting the right content out there to answer their questions. The government has a digital agenda where we’re encouraged to direct people towards digital channels– Zendesk is helping us to do this."
Caroline Mason, Head of Apprenticeship Service Support at Education Skills Funding Agency