How Google Workspace drives technological and cultural change to retail businesses

17 November 2020

Realise the true benefits of digital transformation with Google Workspace

It is no secret that the retail industry is forever changing. In order to keep up with consumer trends and behaviours, businesses need to constantly adapt to stay ahead of the competition. New strategies and processes need to be implemented. It is more important than ever to optimise the most valuable asset to your business: data. But before you begin with implementing these complex strategies, you need to start from the very beginning: are you using the right tools for your digital transformation?


Get ahead with the omnichannel approach

In March 2020, the world ground to a halt. High Streets were empty, roads were quiet, and an eerie stillness put doubt into businesses across the globe. Without an online presence, many retailers wouldn’t survive. This was the driving force to innovate faster. Many had to upgrade their technology, not only to implement these digital strategies but to also continue working, remotely. Read our first blog in the retail series: “An enhanced retail experience with AI and Machine Learning” to understand why the omnichannel approach is important to succeed.

To help tackle these challenges, Google has been working on industry-specific solutions. Through driving operational improvements, capturing digital and omnichannel revenue growth, and help make data-driven decisions. Watch Google’s Next: OnAir session “Planning for retail’s new priorities” for further details.


Stay productive and collaborative with the right technology stack

Just because you have identified the solutions, does not mean you can enable them straight away. The biggest obstacle businesses have faced is the cultural shift from working in an office to now working from home. Most companies were simply not set up for a remote workforce. In order for retail businesses to deliver a brilliant customer experience, keep up with consumer demand, and excel in a digital environment, they need organisation robustness – systems, processes, productivity, and collaboration.

Google Workspace

Google recognises these challenges and prides itself on enabling businesses to thrive in a digital environment. The collaboration and productivity tools within Google Workspace (formerly G Suite), are everything you need to get anything done. Earlier this year, Google announced a better home for work. The main applications are now fully integrated with each other, bringing together the core tools for communication and collaboration.

Gmail: Made into a more collaborative space, with tools from Meet, Chat, and more all being accessible in one interface.

 

Chat: Create tasks, upload files, and join a Google Meet from your chat window.

 

Google Meet: Hold a video call on any device, no matter where you are. Send a calendar invite with a link to a Google Meet and transform the way you host a meeting.

 

Google Drive: A safe place to store all of your files and has a powerful search tool to find your files quickly. 

 

Docs, Sheets & Slides: Everyone can work together on the same document at the same time. Create, edit, and share documents directly from within your browser. 

Download our latest White Paper: “How Google Workspace helps businesses thrive & plan for an unpredictable future” and learn why Google Workspace could be the best technology stack for your organisation.


How Google Workspace has helped organisations transition to a remote way of working

When the first UK lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff. However, after exploring their options, they decided they wanted to align their business wherever possible and to improve collaboration and communication as a business.

Netpremacy partnered with DFS to ensure that the business was able to stay online and to keep the business running smoothly throughout lockdown. DFS saw numerous advantages of Google Meet Hardware for remote meetings; the simplicity of use, native integration with calendaring, seamless, and reliable video conferencing.

Read the full case study here.


Google’s vision for the future of technology in retail

Thanks to the collaboration and productivity tools, Google is able to solve the basic challenges of remote working and can help drive digital transformation. This allows retailers to focus on their marketing strategies, digitise their processes, and ultimately serve their customers better. 

Being successful in the retail industry today requires technology to solve big problems. Whether that’s stock inventory, customer experience, or analysing data. Google continues to innovate and has multiple tools and solutions specific to retail (view here).  


 

Further reading: With Christmas just around the corner, learn how to use your data to prepare for the busiest shopping period of the year with our second blog in the retail series: “Is your retail business ready for a surge in online sales?”.

06 November 2020

Download our new Collaboration & Productivity White Paper to explore the key areas of digital transformation and a new way of working

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Download our “Guide to Adapting to a Digital Workplace” to explore the key areas of digital transformation, and how Netpremacy can help implement these into your business. Also learn the results of the biggest POC ever to understand what the immediate impact of the pandemic has had on businesses, the attitude towards remote working, and what this means for the future.

Contents:

  • Adapting to a digital world
  • The correct setup, MDM & Security
  • How Netpremacy have helped businesses to adapt
  • Google Workspace – Better collaboration in one interface
  • Adapting to work in a pandemic and beyond
  • What the people think – our results from the biggest POC ever, analysed
  • Will things go back to the way they were?

 

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To find out more, or to see how your organisation can benefit from Google’s collaboration and productivity tools, contact us and speak to one of our specialists: info@netpremacy.com

Is this the Biggest Proof of Concept in History?

We recently created a study on the effect COVID-19 has had on businesses, and here are the results… 

Since the proliferation of Cloud and Software as a Service (SaaS), over the past ten years or so, the debate around allowing employees to live more flexible working lives through remote working has been ongoing. In recent years Google Workspace (formerly G Suite), Office 365, Teams, and Zoom are making it increasingly easier for businesses to mobilise their workforce, collaborate with their teams, and continue speaking directly to their customers from any location, on any device.

Despite this, progress has been surprisingly slow. According to the Office of National Statistics, the percentage of the UK population mainly working from home in 2019 was 5.1%  compared to 4.3% in 2015 with only 30% of people having “ever” worked from home.*

That is until now,  in June 2020 at the height of the Pandemic the ONS stated 49% of workers reported working from home at some point in the seven days to 14 June, up from 41% the previous week.* As we head into a second lockdown we would like to think that businesses will be better equipped to work from home. 

Is this the biggest Proof of Concept in history?

If you asked the average Financial Services IT department 9 months ago to enable every member of staff to work from home tomorrow, or a retailer to close high street stores and transition to a 100% virtual shopping experience within days, they would have told you it can’t be done!. Yet this is exactly what they were asked to do. (and they did it)

 These businesses- thousands of them,  were forced into the biggest Proof of Concept in history.  While many would agree “The Concept ” has been proven, we should now ask what we have learned and what we will do differently? 

It’s time to ask yourself some questions. 

How confident are you that the platform is scalable enough, secure enough, reliable enough, easy to use, cost-effective at scale? How prepared are you for when something like this happens again?

• How has this changed your business? 

• Will this change your approach to remote working?

• Will you reduce office space? 

• Does this mean you can now hire from a broader talent pool if the location is no longer an issue?

• Will you offer more flexible working options in the future?

Will we go back to how we worked before?

No-one knows for sure but I believe the short answer is probably not. In a recent Netpremacy survey of UK knowledge workers 82.6% said that pre – COVID-19 lockdown, they were expected in the office every day

Fast forward to now.

47.8% said that they would be allowed to choose how to split their time between working from home and the office.

netpremacy covid 19 survey

39.1% said that they would now be working from home permanently. Leaving just 13% of the respondents having to go back to the office full time when the pandemic is over.

This is a big shift and if we listen to the  95.7% who prefer working from home and the 60.9% who felt like they were more productive, then,  I believe the majority will have to offer more flexible home working practices in the future. 

netpremacy covid 19 surveynetpremacy covid 19 survey

And those that don’t?… 

Well,  at the very least, now more than ever,  they understand how SaaS and the Cloud platforms such as Google Workspace, Teams, and Zoom, can help prepare for an ever-increasingly unpredictable future.

In our whitepaper ‘Three ways Google Workspace helps business thrive and plan,’  we outline how our customers have been using Google Workspace to thrive throughout this pandemic as well as plan for an increasingly uncertain future.

Download your copy here. 

Dan SullivanDan Sullivan is a Cloud and SaaS technology veteran currently working with Google Cloud Premier Partner and Google 2019 Work Transformation Partner of the year Netpremacy. With more than  20 years of technology experience, he has helped hundreds of businesses deliver game-changing business and technology transformations.

If  you would like to learn more about how Google Workspace can help your company adapt and thrive, please contact Dan on: dsullivan@netpremacy.com

 

*https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/healthandwellbeing/bulletins/coronavirusandthesocialimpactsongreatbritain/19june2020 

07 October 2020

Google Workspace
Google workspace

Since the start of 2020, businesses across the world have dramatically changed the way they work. Work itself is transforming in unprecedented ways. For many of us, work is no longer a physical place we go to, and interactions that used to take place in person are being rapidly digitized. This was at first a shock to many businesses, but as we have adapted we have found that working remotely has had so many positive effects on businesses, people, and much more. 

Amidst this transformation, time is more fragmented—split between work and personal responsibilities—and human connections are more difficult than ever to establish and maintain. 

These are unique challenges, but they also represent a significant opportunity to help people succeed in this highly distributed and increasingly digital world.

Google is uniquely positioned to help here, given its history and product innovation: 

  • First, over 2.6 billion users choose G Suite. Google has spent decades building products that are simple, easy to learn, and anticipate users’ needs. 
  • Second, Google products are all cloud-based, so they can innovate with speed and don’t have to worry about maintaining legacy desktop apps. 
  • And third, Google’s global infrastructure helps deliver consistent quality & reliability around the world. 

How Google is evolving to meet the need: 

As a result of these changes, Google is building on these strengths and their vision for the future, by introducing some exciting new developments. Google has changed what was formerly (G Suite) to Google Workspace. This represents the brand accurately as so many changes have been made through 2020 to develop a platform that is easy to collaborate on, all through one interface. 

Google Workspace

Now, everything you need to get anything done, is in one place. Google Workspace includes all of the productivity apps you know and love—Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, and many more. Whether you’re returning to the office, working from home, on the frontlines with your mobile device, or connecting with customers, Google Workspace is the best way to create, communicate, and collaborate.

To learn more about the new changes that Google are making, read their full announcement here. 

How does Google Workspace help? 

Google helps you get more done at work and at home—with communication and collaboration tools known and loved by billions of users, thoughtfully connected together. It’s a place for shared interests, projects, planning, and group work, with simplicity, ease of use, and helpful features that make any kind of work a little more satisfying. And it’s designed from the ground up with industry-leading security and privacy controls built-in — and powered by the cleanest cloud in the industry. 

Top 3 benefits of Google Workspace

  • Flexible: Designed for flexible, fluid, and fast collaboration – when, where, and how you need it. 
  • Helpful: Address what’s important & let Google handle the rest with best-in-class AI and search technology that helps you work smarter. 
  • Simple: An integrated workspace that’s simple and easy to use, so you spend less time figuring out how to manage your work and more time actually doing it. 

Our role as a Google Cloud Premier Partner:

Netpremacy are always striving to work closely with our valued customers to ensure that they get the best out of their investment. Our goal is to help businesses across the UK to transform the way they work, for the better. Since the start of 2020, we have helped many customers to adapt to a new way of working. 

“Businesses are looking for streamlined ways for teams to collaborate, connect, and get things done remotely – both today and in the future,” said Carolee Gearhart, Global Channel Chief at Google Cloud. “We’re thrilled to announce Google Workspace to help customers transform the way they work, and we look forward to working with our partners like Netpremacy to help organizations build a more connected future with Google Workspace.”

When the lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff across the UK. Read more on how DFS and Netpremacy worked together to ensure that the business was able to stay online and to keep the business running smoothly when the UK was first put into lockdown.

It’s not just current customers that Netpremacy has helped. Due to the pandemic, we have seen new relationships form with businesses across the UK. We first began to speak to Loxam when they urgently needed 100’s of Chrome devices to ensure that their whole company was able to work remotely.

They were rolled out and deployed within 3 days of delivery, so 200 members of the LOXAM PAD workforce were now fully operational and could continue working remotely. This rapid delivery and deployment is a testament to the hard work and effort the team at Netpremacy put into providing the right solution for their customers, and another great example of how Google’s browser first solutions have a real impact when it’s needed the most.

Read more on how we worked to get LOXAM PAD up and running in days.

Since the start of 2020, we have seen so many of our customers have to adapt quickly to ensure that they can run successfully through such challenging times. Now we have since run webinars demonstrating the new Google Workspace interface, which has been well received by our customers. We are already seeing fantastic adoption throughout, and have seen how this collaborative interface is having a positive impact on the way businesses are working, for the better. 

Get started with Google Workspace

To celebrate the new launch of Google Workspace we are offering free of charge, our Google Workspace express onboarding package to allow your organisation to fully realise the potential of Google Cloud. This will cover topics such as;

  • Provisioning
  • Authentication
  • Data Migration
  • Security Configuration
  • Change Management
  • General Best Practices

 

Contact us here to learn more about the new features of Google Workspace. 

14 September 2020

Netpremacy’s Covid 19 Lock-down home working survey

 

We need your help…

Since the COVID-19 outbreak in early 2020, many businesses have had to immediately change how they operate. While some organisations adapted quickly enabling home-working others struggled without the required video and collaboration infrastructure in place and invested massively to deploy new technology at a speed and scale like never before.

How did it go? What’s next? Where do we go from here?

Now lockdown restrictions are easing, this is a good time to evaluate what we have learned over the past few months; Will we do things differently? Has our attitude to remote/home working changed? How will we plan for future major disruptions? 

To understand this, we have devised a short anonymous survey,  the results of which together with our findings will be published shortly. Please take our survey, the link is below. The results of this survey will be analysed and posted, but do not worry, you can remain anonymous. 

We appreciate your assistance.

TAKE THE SURVEY

 

10 September 2018

Introduction

To BYOD or not to BYOD—that is the question that dominates internal communication departments around the world and sparks fires of discussion all over the Internet. It has been called many things: a trend, an IT manager’s nightmare, and a revolution. However, recent data suggests that “inevitable” is the better way to describe it.

So, what is BYOD?

BYOD encourages company employees to work on the device they choose – accessing corporate email and text documents on their mobile device. The ultimate goal? Increased productivity and reduced costs.

As many IT departments struggle to keep up with yearly technology changes, employees increasingly want to use their own devices to access corporate data. This includes mobile phones, laptops, and tablets which encompasses similar Bring Your Own Technology (BYOT), Bring Your Own Phone (BYOP) and Bring Your Own PC (BYOPC) initiatives. All of them have evolved to empower workforces through the so-called ‘consumerization of IT’.

Why BYOD matters

Mobile communication has been a best practice in our private lives for some time now, and the trend is flooding the corporate environment, it should be no surprise that the driving force behind BYOD is a new IT self-sufficiency among employees who already own and use personal devices.

These mobile devices are often newer and more advanced than the equipment deployed by many departments. More and more companies are establishing mobile-first internal communication channels and are asking themselves which devices serve them best.

More than 50% of UK companies have already aligned themselves with a BYOD policy, and an additional 15% plan to do so within the next 12 months.

Bring your own device netpremacy

BYOD benefits and advantages

It is easy to imagine scenarios in which both workers and their companies can benefit from BYOD – from the sales representative who has access to custom CRM solutions from his or her iPad to the marketer who has a “eureka” moment in the middle of the night and can immediately pull data from the company’s latest survey for the next advertising campaign.

However for companies with high numbers of non-desk workers, the discussion around BYOD is especially important. Allowing a remote workforce to use their own devices enables companies to bridge the communication gap between desk-bound employees and their non-desk counterparts.

There are some key advantages to operating a BYOD strategy, including increased employee satisfaction (they can work more flexibly), cost savings (reduced hardware spend, software licensing and device maintenance) plus productivity gains (employees are happier, more comfortable and often work faster with their own technology).

 

The benefits.

  • Greater productivity: No need to train your employees on how to use their own technology. Studies show that BYOD can lead to increased productivity as they’re more familiar with the layout and technology. 73% of executives stated that BYOD increases efficiency in the workforce.
  • Enhanced flexibility: Depending on the job role, it means that you can tap into all the benefits of remote working and ensure that your workforce has access to the solutions they need no matter their location.
  • Better employee retention: Not only does BYOD help companies to attract millennial talent to the workforce, but it also ensures that they’re more likely to stick around too, thanks to the promise of better wellbeing. A Samsung study found that 78% of workers feel using a single device helps them to maintain better work/life balance.
  • Minimal investment: Instead of investing in endless new agile technology, you simply upgrade your software on the cloud.

BYOD can be easily integrated into the lives of your employees. This enables greater work-life balance and leads directly to higher productivity. This, of course, means that employees face a certain trade-off with BYOD: they get better and more information to help them do their jobs, and it’s available via the most familiar channel, but their private lives will sometimes be invaded by work. This is a compromise which many workers will gladly accept, especially if clear guidelines have been established that aim to minimize any discontent.

 

Planning a successful BYOD policy

The advent of BYOD is forcing IT departments and IT managers to develop and implement policies that govern the management of unsupported devices. Network security is paramount and once you have decided that employees are allowed to bring their own devices to work there are questions that need answering.  

Acceptable use: How is personal use handled? Should any websites be blocked? Should the camera and video function be disabled? Are there areas in which the WiFi has to be deactivated? Do you need to determine a list of forbidden apps? Should there be a specific policy for texting? These are the questions that need to be addressed.

Security: Measures must be taken in order to avoid unnecessary security risks. Ask your IT department and set guidelines for password protection, user session times, and rules for downloading content. Also, consider limiting access to company data and consider the content you make available.

Risks and liabilities: Make it clear from the start that employees are expected to use their devices ethically, and that disciplinary actions can be taken for noncompliance with company policies.

Devices and support: BYOD covers a large array of devices, it might be helpful to determine which ones are allowed. There must be at least one contact person and the exact level of support should be clearly defined.

Once the various policies have been agreed upon, maintaining these depends on an organisation’s ability to educate its employees on best practices, implement effective device management and support, and ability to enforce them. Creating a sound BYOD program must be a collaborative effort between an organisation’s employees, IT and security teams, and management

 

Why Consider BYOD at all?

The rise of BYOD is inevitable. We’re beginning to face an era where people are ready to adopt this form of working. Ubiquitous operating systems, devices, and server-side processing architecture make adoption of BYOD much easier. Cloud storage and SaaS models mean that it’s also much cheaper to ensure internal governance. From a business point of view, BYOD is quicker and more cost-effective. Many industries have started to realise that the generation of tomorrow requires the latest technology, and delivering that on a Capex basis could be very expensive.

Millennials will make up 75% of the global workforce by the end of 2025, and Baby Boomers are retiring at a rate of 10,000 per day. The trend of catering to Gen Y’s preferences is set to increase, and BYOD could be the most cost-effective way to embrace changes in an OPEX fashion. While the cost of BYOD has always been cheaper than launching enterprise-owned device networks, 2018 has launched a new era for cost-efficiency. Providers are more frequently offering BYOD services and support through the cloud, delivering scalable solutions customers need instantaneously. The cloud also ensures that better data storage is available for both in-office and remote workers, allowing everyone to have access to the same software and space regardless of what their individual devices might allow.

Ultimately, BYOD isn’t going anywhere and in fact, is being adopted at an incredible rate. Today’s businesses simply need to devise how to implement it in a way that suits their needs. With the right support, a strong set of software solutions, and a secure BYOD policy, businesses are able to access the benefits of a modern BYOD plan, without any of the potential negatives.

Find out more about what Netpremacy can provide here.