Celebrating women in the Cloud, alongside Leeds Digital Festival & Google

15 September 2020

Celebrating women in tech, and how far we have come

Women make up only 16% of IT professionals, a trend that has remained the same for 10 years in a row*.

Here at Netpremacy, we recognise the gap in the stats and are always looking to work on ways in which we can celebrate the women in technology that we have at our HQ. We think it’s important to raise awareness and spread the word, but to also make the technology sector a place that is more inclusive and approachable to women in technology. 

To celebrate how far the industry has come, we are teaming up with some of our very own ladies in the cloud to host an online webinar, celebrating women in technology and how far we have come. The webinar is held in collaboration with the Leeds Digital Festival. Get to know our speakers that will be making an appearance on the webinar, and sign up for the event here. 


 

Bryonie BrignallBryonie Brignall – Marketing, Events & Brand Manager. Bryonie has been working at Netpremacy for 3 years now and will be opening our women in the cloud webinar. “When I first started at Netpremacy I knew little around technology and where to begin. Since starting at Netpremacy 3 years ago I have been given the opportunity to learn about new and emerging technologies. Part of my job is writing content, and organising events on trending topics, so I had to learn on the job around all of the different types of Google technology. It has been a challenge, but one I have found so interesting. I have enjoyed the development that Netpremacy provides and as a result have had the opportunity to learn, grow, and attend interesting events such as Women of Silicon roundabout.  My job keeps me on my toes and is challenging me every single day. Technology is always changing, and as I result I am always learning new things.” 

 


 

frajaFraja Hodges is a Product Manager in our Customer Success Services team. She has been at Netpremacy for 4 years and will be discussing her Cloud journey so far. “As a Product Manager, it is my responsibility to create quality content for our Customer Success Services, so having a good understanding of Google technologies is quite vital to my role. I started out at Netpremacy in change management, but over the years I’ve had lots of opportunities to expand my knowledge of Google Cloud, as well as gain invaluable experiences for my own personal development. With all the encouragement and support I’ve had from the business, I’ve managed to take a number of courses and exams, and even pass the Google Cloud Professional Collaboration Engineer certification. All of this has helped me be more independent, self-reliant, and confident when it comes to creating technically-accurate collateral  for our customers.”

 


 

In addition to this, we are also collaborating with Jordan Winokur, Google. Jordan has worked at Google for the past 14 years, in both the New York and London offices.  She is passionate about growing and nurturing new business lines within Google, driving strategic partnerships across enterprises, and helping customers achieve digital transformation.

Jordan joined Google Cloud two years ago and leads services partnerships for Telco, Media, and Entertainment customers within the UK and Ireland.  Before moving to Google Cloud, Jordan ran the global data and ad technology (now Google Marketing Platform) partnership with one of Google’s largest agency holding company customers.

Jordan is passionate about supporting more women in the STEM industries and is an active mentor and coach for women in technology.  She is a member of Women in Cloud UK and Women at Google.

 


 

Last but not least is Sarah Tulip, founder of WILD (Women in Leeds Digital). Sarah Tulip is an award-winning strategic leader with over 15 years’ experience of Business Operations, Innovation & Change within Technology. She has been part of leading businesses including, AQL, The Test People & Klaxon Technology. She is currently the Digital Director for EY across the North of England where she can help them build the solutions strategies and visions they need to take them on the next stage of their journey.

“I have long been a champion of women and I am passionate about individuality and equality for all, especially within our digital world.  I’m keen to find a way to proactively grow, engage, develop, and retain diverse digital skills and community in Leeds, now the North, I joined forces with Deb Hetherington to co-found WiLD, a community-led organisation aimed at encouraging women and under-represented groups into digital roles, the group now has over 1000 members across the region. Amongst other non-exec roles I am the City Ambassador for Leeds as a digital city and chairs the Leeds Digital Forum I champion the voices of those less represented. I feel that being a gay, working-class, a woman without a degree education, plus a leader within digital that I carry the responsibility to be visible and encourage those who don’t believe they can.”

We are excited to get together with many different personalities and roles within the Tech sector, to celebrate progress and to discuss industry challenges. If this sounds like a webinar that you would be interested in, you can register here. 

*ComputerWeekly.com – Percentage of women in tech remains low at 16%, with little growth in 10 years)

13 June 2018

LeedsBID was looking for a way to capture data and manage it more efficiently…

Leeds Business Improvement District (LeedsBID), is a business-led, not for profit organisation voted for by the city’s businesses with an ambitious plan to transform Leeds city centre.

LeedsBID ambassadors

LeedsBID choose Netpremacy to implement Zendesk

Over the last 3 years, LeedsBID has helped to transform the city through the introduction of innovative and exciting initiatives such as its street teams (Welcome Ambassadors, Street Rangers, and Evening Ambassadors ) Leeds International Festival and Summer in the City to name but a few. LeedsBID represents close to 1,000 businesses and offers a number of key services to its levy payers – those city centre-based businesses which provide an annual financial contribution to the work of the BID. Effective customer service is key to its work.

LeedsBID ragersLeedsBID commercial waste

Netpremacy has a long-standing relationship with LeedsBID – a recent collaborative marketing campaign helped to drive attendance and create a buzz around a Netpremacy event as part of Leeds Digital Festival.

Zendesk and LeedsBID

Netpremacy suggested the implementation of Zendesk into LeedsBID’s business after a discussion with Simon Gillard, Account Director at Netpremacy. Particular focus was around how LeedsBID handled enquiries and managed aspects of its core services. The team at LeedsBID is always interested in ways to improve efficiency and Zendesk provided the perfect solution. It enables the automated booking of services, and at the same time makes the process more efficient from an administrative perspective.

LeedsBID was looking for a way to capture data and manage it more efficiently so that they had more resource for projects, and could also make for a smoother, more efficient service for levy payers.

The project was first started in November 2017, and took just 6 months to be implemented (completed 1st July 2018, soft launch). Netpremacy enabled LeedsBID to create a ticket system through Zendesk that handled enquiries and business in a more efficient and effective way. LeedsBID found that implementing Zendesk, with Netpremacy’s customisation suited their needs perfectly.

For this deployment, administration training was provided by Netpremacy. Netpremacy was able to provide in-depth practical training to the LeedsBID administration team to prepare them for managing the new support system and allow the team to see how their solution was formed from day one. This approach to training means that LeedsBID now has an in-house team who is able to make changes and additions to the Zendesk based platform enabling them to grow and adapt the platform to be future proof.

Agent training was delivered on site by Netpremacy. This training took a relaxed approach so that agents had the chance to ask the questions they needed. The sessions also allowed them to see how the system would operate not only for LeedsBID but also the levy payers.

The training of both administrators and agents has allowed LeedsBID to position and manage their own Zendesk platform.

Vicki Freestone, LeedsBID Business Executive, said: “LeedsBID is always looking for ways to innovate and improve the customer experience whilst increasing our own internal productivity. It has been an absolute pleasure to develop Zendesk with Netpremacy, a key Leeds-based cloud technology firm.”

The project ran incredibly smoothly and now LeedsBid and Netpremacy are looking forward to a growing and continued relationship for the future.

Want to find out how Zendesk can enhance your customer service platform? Contact us.