How Google Workspace drives technological and cultural change to retail businesses

17 November 2020

Realise the true benefits of digital transformation with Google Workspace

It is no secret that the retail industry is forever changing. In order to keep up with consumer trends and behaviours, businesses need to constantly adapt to stay ahead of the competition. New strategies and processes need to be implemented. It is more important than ever to optimise the most valuable asset to your business: data. But before you begin with implementing these complex strategies, you need to start from the very beginning: are you using the right tools for your digital transformation?


Get ahead with the omnichannel approach

In March 2020, the world ground to a halt. High Streets were empty, roads were quiet, and an eerie stillness put doubt into businesses across the globe. Without an online presence, many retailers wouldn’t survive. This was the driving force to innovate faster. Many had to upgrade their technology, not only to implement these digital strategies but to also continue working, remotely. Read our first blog in the retail series: “An enhanced retail experience with AI and Machine Learning” to understand why the omnichannel approach is important to succeed.

To help tackle these challenges, Google has been working on industry-specific solutions. Through driving operational improvements, capturing digital and omnichannel revenue growth, and help make data-driven decisions. Watch Google’s Next: OnAir session “Planning for retail’s new priorities” for further details.


Stay productive and collaborative with the right technology stack

Just because you have identified the solutions, does not mean you can enable them straight away. The biggest obstacle businesses have faced is the cultural shift from working in an office to now working from home. Most companies were simply not set up for a remote workforce. In order for retail businesses to deliver a brilliant customer experience, keep up with consumer demand, and excel in a digital environment, they need organisation robustness – systems, processes, productivity, and collaboration.

Google Workspace

Google recognises these challenges and prides itself on enabling businesses to thrive in a digital environment. The collaboration and productivity tools within Google Workspace (formerly G Suite), are everything you need to get anything done. Earlier this year, Google announced a better home for work. The main applications are now fully integrated with each other, bringing together the core tools for communication and collaboration.

Gmail: Made into a more collaborative space, with tools from Meet, Chat, and more all being accessible in one interface.

 

Chat: Create tasks, upload files, and join a Google Meet from your chat window.

 

Google Meet: Hold a video call on any device, no matter where you are. Send a calendar invite with a link to a Google Meet and transform the way you host a meeting.

 

Google Drive: A safe place to store all of your files and has a powerful search tool to find your files quickly. 

 

Docs, Sheets & Slides: Everyone can work together on the same document at the same time. Create, edit, and share documents directly from within your browser. 

Download our latest White Paper: “How Google Workspace helps businesses thrive & plan for an unpredictable future” and learn why Google Workspace could be the best technology stack for your organisation.


How Google Workspace has helped organisations transition to a remote way of working

When the first UK lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff. However, after exploring their options, they decided they wanted to align their business wherever possible and to improve collaboration and communication as a business.

Netpremacy partnered with DFS to ensure that the business was able to stay online and to keep the business running smoothly throughout lockdown. DFS saw numerous advantages of Google Meet Hardware for remote meetings; the simplicity of use, native integration with calendaring, seamless, and reliable video conferencing.

Read the full case study here.


Google’s vision for the future of technology in retail

Thanks to the collaboration and productivity tools, Google is able to solve the basic challenges of remote working and can help drive digital transformation. This allows retailers to focus on their marketing strategies, digitise their processes, and ultimately serve their customers better. 

Being successful in the retail industry today requires technology to solve big problems. Whether that’s stock inventory, customer experience, or analysing data. Google continues to innovate and has multiple tools and solutions specific to retail (view here).  


 

Further reading: With Christmas just around the corner, learn how to use your data to prepare for the busiest shopping period of the year with our second blog in the retail series: “Is your retail business ready for a surge in online sales?”.

06 November 2020

Download our new Collaboration & Productivity White Paper to explore the key areas of digital transformation and a new way of working

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Download our “Guide to Adapting to a Digital Workplace” to explore the key areas of digital transformation, and how Netpremacy can help implement these into your business. Also learn the results of the biggest POC ever to understand what the immediate impact of the pandemic has had on businesses, the attitude towards remote working, and what this means for the future.

Contents:

  • Adapting to a digital world
  • The correct setup, MDM & Security
  • How Netpremacy have helped businesses to adapt
  • Google Workspace – Better collaboration in one interface
  • Adapting to work in a pandemic and beyond
  • What the people think – our results from the biggest POC ever, analysed
  • Will things go back to the way they were?

 

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To find out more, or to see how your organisation can benefit from Google’s collaboration and productivity tools, contact us and speak to one of our specialists: info@netpremacy.com

07 October 2020

Google Workspace
Google workspace

Since the start of 2020, businesses across the world have dramatically changed the way they work. Work itself is transforming in unprecedented ways. For many of us, work is no longer a physical place we go to, and interactions that used to take place in person are being rapidly digitized. This was at first a shock to many businesses, but as we have adapted we have found that working remotely has had so many positive effects on businesses, people, and much more. 

Amidst this transformation, time is more fragmented—split between work and personal responsibilities—and human connections are more difficult than ever to establish and maintain. 

These are unique challenges, but they also represent a significant opportunity to help people succeed in this highly distributed and increasingly digital world.

Google is uniquely positioned to help here, given its history and product innovation: 

  • First, over 2.6 billion users choose G Suite. Google has spent decades building products that are simple, easy to learn, and anticipate users’ needs. 
  • Second, Google products are all cloud-based, so they can innovate with speed and don’t have to worry about maintaining legacy desktop apps. 
  • And third, Google’s global infrastructure helps deliver consistent quality & reliability around the world. 

How Google is evolving to meet the need: 

As a result of these changes, Google is building on these strengths and their vision for the future, by introducing some exciting new developments. Google has changed what was formerly (G Suite) to Google Workspace. This represents the brand accurately as so many changes have been made through 2020 to develop a platform that is easy to collaborate on, all through one interface. 

Google Workspace

Now, everything you need to get anything done, is in one place. Google Workspace includes all of the productivity apps you know and love—Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, and many more. Whether you’re returning to the office, working from home, on the frontlines with your mobile device, or connecting with customers, Google Workspace is the best way to create, communicate, and collaborate.

To learn more about the new changes that Google are making, read their full announcement here. 

How does Google Workspace help? 

Google helps you get more done at work and at home—with communication and collaboration tools known and loved by billions of users, thoughtfully connected together. It’s a place for shared interests, projects, planning, and group work, with simplicity, ease of use, and helpful features that make any kind of work a little more satisfying. And it’s designed from the ground up with industry-leading security and privacy controls built-in — and powered by the cleanest cloud in the industry. 

Top 3 benefits of Google Workspace

  • Flexible: Designed for flexible, fluid, and fast collaboration – when, where, and how you need it. 
  • Helpful: Address what’s important & let Google handle the rest with best-in-class AI and search technology that helps you work smarter. 
  • Simple: An integrated workspace that’s simple and easy to use, so you spend less time figuring out how to manage your work and more time actually doing it. 

Our role as a Google Cloud Premier Partner:

Netpremacy are always striving to work closely with our valued customers to ensure that they get the best out of their investment. Our goal is to help businesses across the UK to transform the way they work, for the better. Since the start of 2020, we have helped many customers to adapt to a new way of working. 

“Businesses are looking for streamlined ways for teams to collaborate, connect, and get things done remotely – both today and in the future,” said Carolee Gearhart, Global Channel Chief at Google Cloud. “We’re thrilled to announce Google Workspace to help customers transform the way they work, and we look forward to working with our partners like Netpremacy to help organizations build a more connected future with Google Workspace.”

When the lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff across the UK. Read more on how DFS and Netpremacy worked together to ensure that the business was able to stay online and to keep the business running smoothly when the UK was first put into lockdown.

It’s not just current customers that Netpremacy has helped. Due to the pandemic, we have seen new relationships form with businesses across the UK. We first began to speak to Loxam when they urgently needed 100’s of Chrome devices to ensure that their whole company was able to work remotely.

They were rolled out and deployed within 3 days of delivery, so 200 members of the LOXAM PAD workforce were now fully operational and could continue working remotely. This rapid delivery and deployment is a testament to the hard work and effort the team at Netpremacy put into providing the right solution for their customers, and another great example of how Google’s browser first solutions have a real impact when it’s needed the most.

Read more on how we worked to get LOXAM PAD up and running in days.

Since the start of 2020, we have seen so many of our customers have to adapt quickly to ensure that they can run successfully through such challenging times. Now we have since run webinars demonstrating the new Google Workspace interface, which has been well received by our customers. We are already seeing fantastic adoption throughout, and have seen how this collaborative interface is having a positive impact on the way businesses are working, for the better. 

Get started with Google Workspace

To celebrate the new launch of Google Workspace we are offering free of charge, our Google Workspace express onboarding package to allow your organisation to fully realise the potential of Google Cloud. This will cover topics such as;

  • Provisioning
  • Authentication
  • Data Migration
  • Security Configuration
  • Change Management
  • General Best Practices

 

Contact us here to learn more about the new features of Google Workspace. 

21 July 2020

COVID-19 Office Reservation Solution

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Every business wants to return to optimum efficiency. So in an effort to get back into the office, Netpremacy has created a solution. Using readily available G Suite tools you can create a complex, yet easy to manage, booking-in system. This means you can monitor and control the number of staff in the office at any given time, and have access to valuable contact trace data.

This method requires little maintenance and minimal admin, making it an easy solution to adopt and manage.

DOWNLOAD ONE-PAGER

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To find out more, or to see how your organisation can benefit from this solution, contact us and speak to one of our specialists: info@netpremacy.com

10 July 2020

Highlights:

Bespoke COVID-19 back to work strategy

◦ Google Meet offerings – keeping people connected remotely

◦ Fast deployment of Chrome devices

◦ Ongoing support for our customer base

◦ Ongoing webinar knowledgebase

◦ Supporting schools, parents, and children through Google technologies

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On the 23rd March 2020, Prime Minister Boris Johnson declared that the UK was to be put into lockdown to help squash the curve and help the NHS to deal with the current COVID-19 pandemic. Since then, there have been a number of changes globally that have forced businesses to drastically change the way that they work in order to stay afloat and to survive a global pandemic.

Netpremacy is born in the cloud, and so we took this change in our stride. We were proud to win the 2019 Google Cloud Global Specialisation of the Year – Work Transformation Enterprise award as a testament to our dedication and knowledge within the Google Cloud space. Mobile working is one of our core competencies and before the lockdown was fully declared, our whole team was working from home safely, securely, and collaboratively.

We appreciate that it was not that easy for many other businesses around the UK, and as such we have aimed to be the helping hand that many companies have needed to help get them through this difficult time. As such, Netpremacy has been running a series of webinars throughout lockdown, answering questions businesses may have on this new way of working, as well as offering advice, tips, tricks, and more on how to keep ahead of the game even during a global pandemic.

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How DFS responded to the recent COVID-19 pandemic through the use of Google Cloud technologies.

When the lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff across the UK. Read more on how DFS and Netpremacy worked together to ensure that the business was able to stay online and to keep the business running smoothly when the UK was first put into lockdown.

“As soon as the UK was put into lockdown our number one priority was ensuring that we could help keep our customers up and running safely in the cloud. This was a drastic change for many businesses around the world. At Netpremacy we are agile and used to working remotely, so we took our expertise and shared our services, knowledge, and experience with anyone who needed it. We understood that this was an unprecedented time for so many people and wanted to ensure that we were on hand to help. We will continue to do so long after lockdown is eased, and we believe that this has brought to life a new way of working that perhaps many businesses were not fully aware of beforehand.”
– Andrew Martin, Commercial Sales Director, Netpremacy

Our longstanding and strong relationships with our partners at Google meant that our teams have been able to collaborate remotely and help with ensuring that our customer base had access to everything they needed. Whether that be knowledge sharing, training, or support when making the big transition to working from home.

Since lockdown began, we have been working on a number of solutions to ensure that businesses are using the Cloud to the best of their ability, to ensure that they can work more effectively.

We have been in constant contact with our current customer base to ensure that we can support our customers in any way possible through these unprecedented times.

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Getting you back to work safely

Using G Suite tools, (Apps Script, Sheets, Calendar, Forms, and Data studio) our highly skilled teams have built and developed a simple to use booking system which will help prepare businesses for a safe return back to the office. This system ensures that strict numbers are adhered to and that colleagues are kept safe and appropriately distanced when they do decide to return to work. The system allows staff to book a seat on their given day, and to see when their other team members are booked into the office. The bonus of this system is the data it collects, allowing for contact tracing to be quick and simple if a COVID-19 outbreak were to occur in the office.

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Google Meet Offer

To help businesses stay connected and to continue working, we have been offering free Google Meet licenses and deployment services, available to new businesses until 30th September 2020.

For more information, download our one-pager or to book in your free* installation contact us on: info@netpremacy.com.

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“My vision has always been for CSS to be focused on unlocking the full potential of the Google product suite, this requires both Netpremacy and Customer to be far forward-thinking and always working towards that. Recent times have had me and our customers thinking differently, we have all had to adapt very quickly to Covid-19. What has been constant though, is technology is no longer a barrier. What we are now focused on is the creation of a feedback loop with those working from their homes all over the world. We want to know what is and is not working, letting people know we are listening and working towards constant improvements. There is a new normal but it will be created by those that are living and working it every day, so we had best listen!”
– Martin Russell, Head of CSS, Netpremacy

Looking after our current customers will always be our number one priority, we value our relationships with our customers above all else, and it was important to us that we made sure we were there to help in any way possible.

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It’s not just current customers that Netpremacy has helped. Due to the pandemic, we have seen new relationships form with businesses across the UK. We first began to speak to Loxam when they urgently needed 100’s of Chrome devices to ensure that their whole company was able to work remotely.

“The COVID-19 pandemic has changed the dynamics of project delivery for our chrome deployment services, with some of our customers requiring immediate and fast deployments to enable them to keep connected and “business as usual” while working from home. The Netpremacy delivery team has successfully adapted to the change in pace and understood the urgency in which customers wanted the deployments delivered. A perfect example of this was the chrome deployment project with LOXAM PAD. The team was engaged and ready to support the customer immediately with the whole chrome deployment completed within days minimizing any downtime.”
– Jordan Brown, Project Manager, Netpremacy

Following the delivery, both Netpremacy & LOXAM PAD pulled their teams together for a crash course on all things Chrome. After a few calls, the team at LOXAM PAD was up and running and enrolling devices within hours, with Netpremacy observing and supporting across the whole journey.

They were rolled out and deployed within 3 days of delivery, so 200 members of the LOXAM PAD workforce were now fully operational and could continue working remotely. This rapid delivery and deployment is a testament to the hard work and effort the team at Netpremacy put into providing the right solution for their customers, and another great example of how Google’s browser first solutions have a real impact when it’s needed the most.

Read more on how we worked to get LOXAM PAD up and running in days.

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We are also proud to be supporting the next generation by helping schools maintain learning through these difficult times. Schools, parents, and children are able to get the support and training they need, through Google technology, so young people can continue their education while learning from home. Learn more about the Government’s Schools of England Platform Provisioning Programme here.

In this new age, even when businesses do begin to return to the office, we understand that this has opened up a new way of working. Some companies may return to the office, whilst a vast majority have now learned that they can survive and thrive remotely if they need to. Hear from Alastair Lumley, Account Director at Netpremacy, on his predictions for the future of working remotely, and how he sees the workplace changing.

If you would like Netpremacy to help implement these solutions into your business please contact: info@netpremacy.com.

12 June 2020

How Netpremacy & Google can help you utilise G Suite & GCP to become more digital and mobile

 

Register now for our 3-part webinar series, featuring guest speakers from our partners FinTech North, and Google Cloud, as we discuss:

• How to create a return to work strategy with Google technology

• Increasing collaboration and productivity in the manufacturing industry

• How to use smart analytics to stay ahead of competitors

Follow the links below to find out more and how to register for each webinar.

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How ML & Smart Analytics are helping FinTechs understand their data

Date: 09/07/20 Time: 11:00-12:00

Join us, FinTech North, and Google to learn about the power of Machine Learning, and Big Query. Hear more on how FinTechs are driving their business forward thanks to Google Cloud. Understand how businesses are using data to gain a competitive advantage, and how Big Query is the tool that makes this possible.

Guest speakers:

  • Alastair Lumley, Netpremay
  • Tom Anderson, Netpremacy 
  • Julian Wells, Director, FinTech North
  • Richard Ashby, Google Cloud 

REGISTER HERE 

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How businesses can use the G Suite tool-stack to return to work

Date: 22/07/20 Time: 11:00-12:00

Sign up to our webinar to understand how businesses can use tools from G Suite to create a complex and intelligent booking system, to get your teams safely back up and running in an office environment.

Hear from Google and Netpremacy on what our plans are for getting back to the office, and how we are using tools from G Suite, App Script, and Data Studio to do so.

REGISTER HERE 

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Manufacturing with G Suite during and post-pandemic

Date: 23/07/20 Time: 11:00-12:00

Sign up for our webinar to hear how manufacturers in the industry are increasing their agility and digitizing their way of working thanks to Google Cloud.

To sustain a business we must transform digitally and culturally. G Suite has been a go-to solution for many organisations within the manufacturing and distribution market, providing that competitive edge during times of uncertainty.

Guest speakers:

  • John Boyle, Google Cloud

REGISTER HERE 

If you are unable to attend these webinars, but would like to find out more, please contact us.

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28 April 2020

Google has announced 4 new updates to improve the user experience on Google Meet

 

Now more than ever, businesses are relying on video conferencing. It is important that the technology we use allows for easier interaction, keeping focused and staying productive. Google has recently announced a number of updated features on Google Meet (previously Hangouts Meet), for all G Suite customers, which will improve the quality of meetings and the overall user experience. 

One of the most anticipated updates is the expanded Tile View layout. This enables the user to view up to 16 people at a time – previously you could only see four. This update feature has already proved popular here at Netpremacy, as it makes virtual meetings more inclusive and facilitates collaborative viewing. We have also been able to inject a bit of fun into our daily catch-ups with fancy dress and a quick game of “guess the movie”. More updates are in the works for larger meetings, better presentation layouts, and support across more devices, so watch this space for more!

 
Google will be gradually rolling out the extended tile view feature for our Enterprise customers from Wednesday 22nd April 2020

 

Our CSS team is known for wearing many hats – here is the proof!

 

Guess the movie in our morning standup!

 

As well as the tiled layout for larger calls, Google has also worked on more technical advancements to improve meeting quality. Noise cancellation AI will work to limit sounds in the background so your meetings can run smoothly, without any distractions. This will be available for G Suite Enterprise and G Suite Enterprise for Education customers in the coming weeks, starting with web users and later rolling out to mobile users.

The new low-light mode also uses Google AI to adjust your video automatically, so you are more visible to other participants in low-light conditions. The new software enhances your video and brings out details that would have been too dark or difficult to see otherwise. This feature will gradually be rolled out, starting with mobile users, and will be available to web users soon after.

The final update Google has announced is the ability to present higher-quality video content with audio. There is now an option to present a Chrome tab, as well as presenting a window or the entire screen. Presenting a Chrome tab shares the audio on that tab by default, so if you have remote viewers and you need to share a video, this is the best option for the ultimate audio experience. This feature is rolling out to general availability from Wednesday 22nd April 2020.

As Google’s 2019 Global Partner of the Year for Work Transformation Enterprise, we are committed to helping businesses excel. We are currently offering free Google Meet licenses and deployment services, available to new businesses from now until 30th September 2020. Find out more here

Benefits include:

  • Easy to use console
  • Secure end-to-end encryption
  • Enterprise security
  • Up to 1TB of Google Drive Storage
  • Live streaming up to 100,000 internal participants
  • Zero install requirement

 

For more information or to book in your complimentary installation, contact us on: info@netpremacy.com. If you have any questions or would like a discussion to learn more, please contact us here: netpremacy.com/contact-us.

 

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06 December 2018

Introducing Chrome Grab and Go with Netpremacy

 

Keep your team productive with self-service Chrome Grab and Go Chromebooks

Netpremacy can help you to keep your teams productive and your IT support happy with Chrome Grab and Go Chromebooks! Netpremacy is a leading Google Cloud Premier Partner, with deep knowledge and trusted relationships across the entire Google Cloud portfolio. We are proud to have achieved Premier status for over a decade. These skills, combined with our profound knowledge across all Chrome devices and licensing, enables you to be supported effectively throughout your Chrome journey.

 

What is Chrome Grab and Go?

Sometimes it is inevitable that your employee spills coffee on their laptop, leaves it on the train or the device just gives up altogether! Whether your worker’s machine is lost, broken, stolen or they simply need a loan for the day, the Grab and Go program ensures that your team is able to stay productive with a Chromebook in hand. It allows the worker to self-checkout a loner Chromebook, whilst ensuring that your companies data is always kept secure.

 

Within your workplace, a shelf stacked with Chromebooks will be provided where workers can grab a device and get up and running fast. The shelves easily fit Chromebooks, which can be plugged in so that they are charged and ready to go when your workers need them. This helps to decrease the workload of IT support, whilst also reducing downtime for the worker as they are able to pick up where they left off.

 

How can Netpremacy help?

First things first, you need to get set up and running with the Grab and Go program!

Netpremacy can help your company with the following so that you are up and running in no time:

  • Scope and define Grab and Go solution
  • Deploy Grab and Go
  • Configure and deploy Grab and Go Chrome extension
  • Device enrollment and licence management workshop
  • Training on Grab and Go console
  • Training on Chrome Enterprise Management Console
  • Define and deliver end-user communications pack

 

Our team of certified Chrome specialists can deploy the Chrome Grab and Go loner app in your workplace. This includes installation, deployment, customisation, and admin console training.

 

How does Chrome Grab and Go work?

By ensuring that there is always a Chromebook on hand, the Chrome Grab and Go programme enables all staff to go about their daily tasks, in the same collaborative and mobile way that they were working on before. This ensures more security as Chrome OS features encrypted profiles, verified boot, automatic updates, and sign-in restrictions.

 

The Grab and Go programme has been developed to help your employees borrow devices when they need to. This allows them to get back up and running quickly should something go wrong with their primary computer.

 

When employees sign into the borrowed Chromebook, all of their bookmarks, passwords, extensions, browsing history, and personal settings are still readily available on the new device thanks to the Google Chrome Sync. Employees can easily log out and return the Grab and Go device without having to reset it. 

 

Netpremacy is offering this programme to help keep your company on the go. Find out more about how we can implement this strategy into your business or alternatively, email our Chrome team on: chrome@netpremacy.com

 

06 November 2018

How Cloud Telephony makes consolidation easier.

 

Organisations are now adopting the latest technology to streamline a range of business administration and processes, one of the latest being Cloud Telephony. Cloud-based Telephony comes with many benefits over the more traditional on-premise solutions which you can find listed out neatly across nearly every telecoms website. However one of the benefits rarely touched upon is the ability to ease day to day administration and consolidate a geographically and technologically diverse estate. A system is only as strong as its weakest link and business phone systems have a whole lot of links—from users to administrators and other systems.

Allow me to describe a fictional but common scenario that IT managers face:

Imagine that you’ve just been part of a dream merger in which you have acquired a firm that is going to add both value to how you operate and your company as a whole. The plan is to absorb the new business under the existing brand whilst allowing it to continue to trade. As well as merging the companies, you need to merge all that comes with it including the phone systems and communications.

You go about getting it all set up but discover that their in-house PBX is a different brand to yours. Do you leave them as separate entities and operations? You start to look into integrating the two together but find that to do this you need to spend a lot on new hardware. This then begins to get time-consuming.

So what are your options? Managing communications for a business is challenging enough at one location, but more challenging with multiple locations. This is especially true as with the above example of acquisitive organisations that have inherited multiple phone systems over a number of years, and are now charged with their maintenance and integration across the estate. For some companies, the acquisitions happened years ago and the enterprise has been living with the pain and expense of a tangle of diverse systems for a long time.

Companies that are looking after multiple locations with on-premises PBX’s have to contend with the fact that different locations could be running disconnected systems of different ages with different capabilities. Systems may not even be from the same vendor. Capabilities may be lost to interoperability problems. Productivity may be lost to inefficient communications. Getting every location onto a single standard may look close to an impossible task, but this is where cloud-based telephony really begins to shine.

Cloud telephony allows the consolidation of equipment and allows IT managers to benefit from standardised capabilities and total interoperability across locations. When upgrades happen, they happen everywhere simultaneously, maintenance is outsourced to the hosted PBX provider and fewer resources are required to understand and use systems across the business. Processes can also be standardised for greater efficiency and in most cases and you are able to reuse Cloud ready hardware to reduce costs. Simply put, for businesses who want phone systems working together across multiple locations, cloud hosted PBX systems present a much simpler and cheaper option to implement and maintain.

Now imagine the same scenario, only you have decided to implement a Cloud Telephony platform instead. You had heard that Cloud Telephony would make consolidation and onboarding of new sites easy and to your delight, it’s true. Cloud Telephony systems allow you to add extra phones to the system easily and bring the newly merged sites into one managed solution. Calls flow as you want and collaboration within the firm means the merger starts bearing fruits instantly.

It’s not always a necessity to replace the hardware. If its ‘Cloud ready’ you can simply introduce a form of Cloud to keep costs down. This means gaining all the benefits of Cloud and making those new locations an integrated part of your footprint.

Consolidation and acquisitions are not something that companies have to worry about every day, but when it is a worry, it can amount to a lot of stress.

The benefits of Cloud Telephony when it comes to consolidation include:

  • No limits to adding new users
  • Low cost adding new users
  • Ease of integrating with an existing infrastructure
  • Remote management across all sites
  • Vastly reduced admin resources
  • Complete transparency

If your estate is large or complex, making it hard to warrant an immediate switchover, you can take a staged approach. You are able to start with a cloud-based system at one location as part of a larger hybrid Cloud communications system and move other locations over as their on-premises PBX systems reach end-of-life. This is a clever phased approach to phone system migration that’s gaining more steam among businesses that don’t want to rip-and-replace all at once.

Still, some IT managers feel safer maintaining hardware that’s nearby, with the belief that the system may be pretty robust. It’s easy to run down the hall to a server closet if something goes wrong, right? But on-premises PBX systems are also dependent on forces outside a company’s control, an electrical grid outage, an Internet outage, a fire, burglary or severe flooding. Things like dual-powered cooling equipment, multiple independent distribution paths or fault-tolerant site infrastructure all will greatly reduce your exposure and increase resiliency, in short your phone system should stand up to a myriad of potential threats.

For the companies that don’t currently have this on site, Cloud telephony delivers a level of reliability and redundancy that’s difficult and expensive to achieve at facility level with an on-premise PBX. With a Cloud phone system, that reliability is built in. However you decide to approach the issue of consolidation, one thing is clear, hosted communication is rapidly becoming the norm for businesses regardless of size, vertical or site complexity and shows no sign of slowing down.

If you have any questions about your current telephony system please contact our Cloud Telephony Specialists for more information on how we can help take your telephony system into the Cloud.