Make your business more productive with Google Workspace’s built-in AI features

15 February 2021

Save time with AI features

Last year, Google announced a better home for work. G Suite was given a revamp and is now Google Workspace. This reflects the new collaborative interface that has been adapted to a new, remote way of working. 

We have discussed the collaboration and productivity benefits of Google Workspace many times, but the built-in AI features, that we take for granted on a daily basis, are what set it apart from its competitors.

2020 was about enabling remote work. Google’s latest productivity tools with built-in AI allow this remote work to be our best work.

Many of us may have heard about AI, but have not realised we are using it every day when working with Google Workspace.

These built-in AI features are what makes Google Workspace ahead of the competition, and save time when writing an email, as one example. Google has integrated Artificial Intelligence (AI) in their collaboration and productivity tools. Their goal is not only to increase individual productivity but also efficiency when getting your work done. 

Below are some examples of the built-in AI features that you may not have considered:

Smart Reply on Mobile

Ever typing out an email on your mobile device and suggested words and phrases appear before your eyes? This is the built-in AI in action.

Smart Suggestions on Google Docs, Sheets, Slides, & Forms

Similar to the suggestions in email, this feature is also present in Google Docs, Sheets and Slides. As you are typing, Google will suggest words, saving you time.

Cloud Search

Cloud search makes searching through your organisation’s data/documents easier. Cloud Search utilises Machine Learning to surface the most relevant suggestions or responses. What Google search does for the web, Cloud Search does for enterprise search and for your business.

Learn more about cloud search here. 

If you want to understand these features, and how they can save your business hours of time, sign up for our upcoming webinar.

27 November 2020

We spoke to some key players in the retail industry, and here’s what they had to say… 

At Netpremacy, we aim to create a community whereby people and businesses feel welcome to come and openly discuss industry challenges they may have, and come to us with questions they may have on Google Cloud. Recently, we created that environment and invited a specific few technology leaders in the Retail industry to “sit” at our virtual roundtable. We then had honest and open conversations about the challenges 2020 has brought and how they are looking to overcome them. 

Netpremacy retail roundtable

This was a successful discussion, our attendees were all given bespoke coffee hampers to start the morning off the right way – with a fresh pot of brewed coffee in hand. A must before any meeting can start! 

We were joined by Becky Postlethwaite, Google Cloud Industry Manager in Retail at Google. A retail specialist with knowledge in the market and deep trusted relationships with Retailers in the Google Cloud space. Running the session was Ben Trood, Head of Business Development and Netpremacy retail specialist. Finally, the session was chaired by our Head of Customer Success and transformation guru, Martin Russell. 

There were a number of topics discussed in this session, although it was noted at the end “and we haven’t finished yet, we could talk for hours”. However, some key challenges were highlighted and it was interesting to see how much businesses have had to adapt and react to change since the start of 2020. 

Change 

This year has been a driver for change. Companies have been forced to move away from the office culture. 

Is it now time to look at changing because of this? 

It could cause minimal disruption to the businesses currently due to the current COVID situation. This could potentially be a great time to ignite the fire of changing the way you work within your business. 

The meeting made it clear that the factor holding some businesses back from making change is how their workforce will react to it. This is a BIG factor when looking at moving to the cloud, and it’s imperative that correct training and change management strategies are put into place. 

However, it was also highlighted that people are a lot more reactive to change than we think, some of the attendees mentioned that the current situation had made them “rip off the plaster” and had no choice but to create a remote workforce. It showed that Covid has proved that people are more open to change than we may think. 

Blockers are something we don’t want to think about but are very real for many businesses. We spoke about the main things businesses were finding were blocking their path to move to the cloud. 

Challenges when looking at moving to the cloud 

• Fear of change from the top

• Focus on what it’s going to bring and how it’s going to change things

• The amount of time and effort it takes to upgrade 

• The brief of change is expected thanks to covid, people understand that change does need to happen 

• More stress on the technology team 

Culture and transforming the way you work 

We talk about transforming the way you work a lot. But what does that actually mean? 

Well, at Netpremacy we perhaps take that for granted. However, there are still businesses all over the Globe that simply cannot begin to fathom working remotely as they are still stuck with an on-premise mindset and old school technology stacks to match. It can be hard to imagine working from any device, anywhere, anytime when you are so used to being hardwired into an ethernet cable that’s underneath your specific desk.

We spoke about how moving your infrastructure to the cloud has a dramatic effect on the way your business works. 

We heard from 2 of our customers on why they decided to make the move, their main takeaways were: 

Why Google Cloud?

• The need to modernise their desktop

• Wanting the ability to collaborate and share information easier

• Attracting talent – people were coming through the door and expected the best infrastructure and technology at their fingertips

• Unlimited storage 

• Wanting to make decisions, fast and communicate better

• Wanting to bring everyone from different office locations together to become more unified

• Security and single sign-on 

• More straight forward to use, and were so lucky they were on Google cloud when covid hit

• Google Meet interaction integration with the rest of the suite is second to none

The overall session was a great opportunity to have a frank and informative discussion on what challenges different companies are facing, and how we can work together to overcome these obstacles. It was interesting to hear stories from the field on how different people cope with change differently, and eye-opening to realise that with the right tools how easy it can be to become a remote workforce that is prepared for unprecedented challenges such as the whole country being sent home, to work. 

Due to the success of this session, we will be running more intimate sessions such as these that are limited in numbers and exclusive to industry-specific topics.

If you would like to attend one of these sessions going forward or have topics you would like to discuss, please email Ben Trood, Head of Business Development directly at btrood@netpremacy.com

17 November 2020

Realise the true benefits of digital transformation with Google Workspace

It is no secret that the retail industry is forever changing. In order to keep up with consumer trends and behaviours, businesses need to constantly adapt to stay ahead of the competition. New strategies and processes need to be implemented. It is more important than ever to optimise the most valuable asset to your business: data. But before you begin with implementing these complex strategies, you need to start from the very beginning: are you using the right tools for your digital transformation?


Get ahead with the omnichannel approach

In March 2020, the world ground to a halt. High Streets were empty, roads were quiet, and an eerie stillness put doubt into businesses across the globe. Without an online presence, many retailers wouldn’t survive. This was the driving force to innovate faster. Many had to upgrade their technology, not only to implement these digital strategies but to also continue working, remotely. Read our first blog in the retail series: “An enhanced retail experience with AI and Machine Learning” to understand why the omnichannel approach is important to succeed.

To help tackle these challenges, Google has been working on industry-specific solutions. Through driving operational improvements, capturing digital and omnichannel revenue growth, and help make data-driven decisions. Watch Google’s Next: OnAir session “Planning for retail’s new priorities” for further details.


Stay productive and collaborative with the right technology stack

Just because you have identified the solutions, does not mean you can enable them straight away. The biggest obstacle businesses have faced is the cultural shift from working in an office to now working from home. Most companies were simply not set up for a remote workforce. In order for retail businesses to deliver a brilliant customer experience, keep up with consumer demand, and excel in a digital environment, they need organisation robustness – systems, processes, productivity, and collaboration.

Google Workspace

Google recognises these challenges and prides itself on enabling businesses to thrive in a digital environment. The collaboration and productivity tools within Google Workspace (formerly G Suite), are everything you need to get anything done. Earlier this year, Google announced a better home for work. The main applications are now fully integrated with each other, bringing together the core tools for communication and collaboration.

Gmail: Made into a more collaborative space, with tools from Meet, Chat, and more all being accessible in one interface.

 

Chat: Create tasks, upload files, and join a Google Meet from your chat window.

 

Google Meet: Hold a video call on any device, no matter where you are. Send a calendar invite with a link to a Google Meet and transform the way you host a meeting.

 

Google Drive: A safe place to store all of your files and has a powerful search tool to find your files quickly. 

 

Docs, Sheets & Slides: Everyone can work together on the same document at the same time. Create, edit, and share documents directly from within your browser. 

Download our latest White Paper: “How Google Workspace helps businesses thrive & plan for an unpredictable future” and learn why Google Workspace could be the best technology stack for your organisation.


How Google Workspace has helped organisations transition to a remote way of working

When the first UK lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff. However, after exploring their options, they decided they wanted to align their business wherever possible and to improve collaboration and communication as a business.

Netpremacy partnered with DFS to ensure that the business was able to stay online and to keep the business running smoothly throughout lockdown. DFS saw numerous advantages of Google Meet Hardware for remote meetings; the simplicity of use, native integration with calendaring, seamless, and reliable video conferencing.

Read the full case study here.


Google’s vision for the future of technology in retail

Thanks to the collaboration and productivity tools, Google is able to solve the basic challenges of remote working and can help drive digital transformation. This allows retailers to focus on their marketing strategies, digitise their processes, and ultimately serve their customers better. 

Being successful in the retail industry today requires technology to solve big problems. Whether that’s stock inventory, customer experience, or analysing data. Google continues to innovate and has multiple tools and solutions specific to retail (view here).  


 

Further reading: With Christmas just around the corner, learn how to use your data to prepare for the busiest shopping period of the year with our second blog in the retail series: “Is your retail business ready for a surge in online sales?”.

06 November 2020

Download our new Collaboration & Productivity White Paper to explore the key areas of digital transformation and a new way of working

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Download our “Guide to Adapting to a Digital Workplace” to explore the key areas of digital transformation, and how Netpremacy can help implement these into your business. Also learn the results of the biggest POC ever to understand what the immediate impact of the pandemic has had on businesses, the attitude towards remote working, and what this means for the future.

Contents:

  • Adapting to a digital world
  • The correct setup, MDM & Security
  • How Netpremacy have helped businesses to adapt
  • Google Workspace – Better collaboration in one interface
  • Adapting to work in a pandemic and beyond
  • What the people think – our results from the biggest POC ever, analysed
  • Will things go back to the way they were?

 

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To find out more, or to see how your organisation can benefit from Google’s collaboration and productivity tools, contact us and speak to one of our specialists: info@netpremacy.com

Is this the Biggest Proof of Concept in History?

We recently created a study on the effect COVID-19 has had on businesses, and here are the results… 

Since the proliferation of Cloud and Software as a Service (SaaS), over the past ten years or so, the debate around allowing employees to live more flexible working lives through remote working has been ongoing. In recent years Google Workspace (formerly G Suite), Office 365, Teams, and Zoom are making it increasingly easier for businesses to mobilise their workforce, collaborate with their teams, and continue speaking directly to their customers from any location, on any device.

Despite this, progress has been surprisingly slow. According to the Office of National Statistics, the percentage of the UK population mainly working from home in 2019 was 5.1%  compared to 4.3% in 2015 with only 30% of people having “ever” worked from home.*

That is until now,  in June 2020 at the height of the Pandemic the ONS stated 49% of workers reported working from home at some point in the seven days to 14 June, up from 41% the previous week.* As we head into a second lockdown we would like to think that businesses will be better equipped to work from home. 

Is this the biggest Proof of Concept in history?

If you asked the average Financial Services IT department 9 months ago to enable every member of staff to work from home tomorrow, or a retailer to close high street stores and transition to a 100% virtual shopping experience within days, they would have told you it can’t be done!. Yet this is exactly what they were asked to do. (and they did it)

 These businesses- thousands of them,  were forced into the biggest Proof of Concept in history.  While many would agree “The Concept ” has been proven, we should now ask what we have learned and what we will do differently? 

It’s time to ask yourself some questions. 

How confident are you that the platform is scalable enough, secure enough, reliable enough, easy to use, cost-effective at scale? How prepared are you for when something like this happens again?

• How has this changed your business? 

• Will this change your approach to remote working?

• Will you reduce office space? 

• Does this mean you can now hire from a broader talent pool if the location is no longer an issue?

• Will you offer more flexible working options in the future?

Will we go back to how we worked before?

No-one knows for sure but I believe the short answer is probably not. In a recent Netpremacy survey of UK knowledge workers 82.6% said that pre – COVID-19 lockdown, they were expected in the office every day

Fast forward to now.

47.8% said that they would be allowed to choose how to split their time between working from home and the office.

netpremacy covid 19 survey

39.1% said that they would now be working from home permanently. Leaving just 13% of the respondents having to go back to the office full time when the pandemic is over.

This is a big shift and if we listen to the  95.7% who prefer working from home and the 60.9% who felt like they were more productive, then,  I believe the majority will have to offer more flexible home working practices in the future. 

netpremacy covid 19 surveynetpremacy covid 19 survey

And those that don’t?… 

Well,  at the very least, now more than ever,  they understand how SaaS and the Cloud platforms such as Google Workspace, Teams, and Zoom, can help prepare for an ever-increasingly unpredictable future.

In our whitepaper ‘Three ways Google Workspace helps business thrive and plan,’  we outline how our customers have been using Google Workspace to thrive throughout this pandemic as well as plan for an increasingly uncertain future.

Download your copy here. 

Dan SullivanDan Sullivan is a Cloud and SaaS technology veteran currently working with Google Cloud Premier Partner and Google 2019 Work Transformation Partner of the year Netpremacy. With more than  20 years of technology experience, he has helped hundreds of businesses deliver game-changing business and technology transformations.

If  you would like to learn more about how Google Workspace can help your company adapt and thrive, please contact Dan on: dsullivan@netpremacy.com

 

*https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/healthandwellbeing/bulletins/coronavirusandthesocialimpactsongreatbritain/19june2020 

07 October 2020

Google Workspace
Google workspace

Since the start of 2020, businesses across the world have dramatically changed the way they work. Work itself is transforming in unprecedented ways. For many of us, work is no longer a physical place we go to, and interactions that used to take place in person are being rapidly digitized. This was at first a shock to many businesses, but as we have adapted we have found that working remotely has had so many positive effects on businesses, people, and much more. 

Amidst this transformation, time is more fragmented—split between work and personal responsibilities—and human connections are more difficult than ever to establish and maintain. 

These are unique challenges, but they also represent a significant opportunity to help people succeed in this highly distributed and increasingly digital world.

Google is uniquely positioned to help here, given its history and product innovation: 

  • First, over 2.6 billion users choose G Suite. Google has spent decades building products that are simple, easy to learn, and anticipate users’ needs. 
  • Second, Google products are all cloud-based, so they can innovate with speed and don’t have to worry about maintaining legacy desktop apps. 
  • And third, Google’s global infrastructure helps deliver consistent quality & reliability around the world. 

How Google is evolving to meet the need: 

As a result of these changes, Google is building on these strengths and their vision for the future, by introducing some exciting new developments. Google has changed what was formerly (G Suite) to Google Workspace. This represents the brand accurately as so many changes have been made through 2020 to develop a platform that is easy to collaborate on, all through one interface. 

Google Workspace

Now, everything you need to get anything done, is in one place. Google Workspace includes all of the productivity apps you know and love—Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, and many more. Whether you’re returning to the office, working from home, on the frontlines with your mobile device, or connecting with customers, Google Workspace is the best way to create, communicate, and collaborate.

To learn more about the new changes that Google are making, read their full announcement here. 

How does Google Workspace help? 

Google helps you get more done at work and at home—with communication and collaboration tools known and loved by billions of users, thoughtfully connected together. It’s a place for shared interests, projects, planning, and group work, with simplicity, ease of use, and helpful features that make any kind of work a little more satisfying. And it’s designed from the ground up with industry-leading security and privacy controls built-in — and powered by the cleanest cloud in the industry. 

Top 3 benefits of Google Workspace

  • Flexible: Designed for flexible, fluid, and fast collaboration – when, where, and how you need it. 
  • Helpful: Address what’s important & let Google handle the rest with best-in-class AI and search technology that helps you work smarter. 
  • Simple: An integrated workspace that’s simple and easy to use, so you spend less time figuring out how to manage your work and more time actually doing it. 

Our role as a Google Cloud Premier Partner:

Netpremacy are always striving to work closely with our valued customers to ensure that they get the best out of their investment. Our goal is to help businesses across the UK to transform the way they work, for the better. Since the start of 2020, we have helped many customers to adapt to a new way of working. 

“Businesses are looking for streamlined ways for teams to collaborate, connect, and get things done remotely – both today and in the future,” said Carolee Gearhart, Global Channel Chief at Google Cloud. “We’re thrilled to announce Google Workspace to help customers transform the way they work, and we look forward to working with our partners like Netpremacy to help organizations build a more connected future with Google Workspace.”

When the lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff across the UK. Read more on how DFS and Netpremacy worked together to ensure that the business was able to stay online and to keep the business running smoothly when the UK was first put into lockdown.

It’s not just current customers that Netpremacy has helped. Due to the pandemic, we have seen new relationships form with businesses across the UK. We first began to speak to Loxam when they urgently needed 100’s of Chrome devices to ensure that their whole company was able to work remotely.

They were rolled out and deployed within 3 days of delivery, so 200 members of the LOXAM PAD workforce were now fully operational and could continue working remotely. This rapid delivery and deployment is a testament to the hard work and effort the team at Netpremacy put into providing the right solution for their customers, and another great example of how Google’s browser first solutions have a real impact when it’s needed the most.

Read more on how we worked to get LOXAM PAD up and running in days.

Since the start of 2020, we have seen so many of our customers have to adapt quickly to ensure that they can run successfully through such challenging times. Now we have since run webinars demonstrating the new Google Workspace interface, which has been well received by our customers. We are already seeing fantastic adoption throughout, and have seen how this collaborative interface is having a positive impact on the way businesses are working, for the better. 

Get started with Google Workspace

To celebrate the new launch of Google Workspace we are offering free of charge, our Google Workspace express onboarding package to allow your organisation to fully realise the potential of Google Cloud. This will cover topics such as;

  • Provisioning
  • Authentication
  • Data Migration
  • Security Configuration
  • Change Management
  • General Best Practices

 

Contact us here to learn more about the new features of Google Workspace. 

24 September 2020

Adapting to a more digital world – Top tips to ensure you are set up to take your work home

 

Businesses around the world have been working remotely in a more permanent way for over 6 months now. To put that into perspective…that’s half of 2020. Now, in light of the Prime Minister’s recent announcement, it looks like working from home will continue long into 2020.  We are over the initial shock to the system, but we need to keep on top of keeping our employees happy and motivated and start putting into place measures that are more permanent. 

Netpremacy was born in the cloud, and working remotely is what we teach to other businesses across the country. Which is why we wanted to share our experience and best practices with businesses that were not traditionally used to remote working. Office culture has changed dramatically, however, employees’ mental health and wellbeing is important, as is keeping business running as usual. 

Working from home has benefits and struggles you should consider:

Benefits 

  • Increased productivity 
  • Reduced travel costs
  • Reduced office maintenance costs 
  • Good for the environment
  • Increased flexibility 
  • Good for the environment

Struggles

  • Difficult to unplug from work
  • Loneliness
  • Different working environments
  • Distractions at home
  • Affects mental health
  • Hard to stay motivated

 

Do you have the correct setup?

When the UK was sent home to work, it was done overnight in a panic. Businesses didn’t have a choice and had to ensure their employees were sent home to keep them, and the rest of the country safe. 

Now we have started to adapt, more businesses have decided that working from home benefits them in several ways. Businesses are making the decision to keep this a more permanent solution, and we need to ensure that our employees have the correct setup and working environment. This can have a major impact on a person’s physical, and mental health. There are some simple steps that should help you and your employees to work comfortably and effectively. 

Ensure that when working from home you have somewhere comfortable to sit, that supports your back and neck. Yes, it’s a novelty working from your bed, but how much goodwill that do your back in the long run? The answer is not a lot! 

Working from a clean, and clutter-free environment is another way to ensure employee happiness. Make sure the area you are working in is free from distractions such as the TV, and is a clean space, to keep your mind clutter-free, and to create a productive environment in which to work. 

 Having a consistent spot that you “go to” every day to work helps your brain associate that spot with getting work done. Choose the same spot for a few days and your brain will learn that when you’re in that spot, you’re focused.

Customise your working environment, so that you feel comfortable and at home- make it a place you WANT to go to – just like you would at your desk at work! 

Ensure that your MDM is set up correctly

Mobile Device Management is essential when working remotely, which is exactly why employers need to make sure that this is set up correctly so that company devices can be managed no matter where your employees are working. Through Google’s single console, your company is able to manage the entire enterprise mobility. This provides comprehensive protection whilst being easy to manage.

G Suite admins can now define custom rules that trigger on device events and have associated actions. When an event specified in a rule occurs on a device within your organisation with a G Suite Enterprise license, the corresponding action you have set will automatically be executed by Mobile Management.

• Easy for admins to enroll all company owned devices for MDM

• Easily enforce device-owner mode on multiple Android company-owned devices

• Not be dependent on the end-user to enable device-owner mode

• Gather info on each and every Android device/app accessing G Suite

Read more on how to ensure your MDM is set up correctly, or contact a member of our team who will be happy to help you get set up. 

Keep your teams secure 

Security is important, no matter where you are located. Luckily, much of the Google technology we use has many security features already built-in (learn more here). But it’s always a good idea to have multiple security procedures in place to keep your employees, and data, extra secure. 

The challenge of remote working, when it comes to security, is that if something does go wrong, your IT team is not there to fix any issues. However, by utilising the Google Admin Control allows you to manage devices remotely, which is useful in a time where everyone has been sent home to work. Another suggestion would be to allow only company approved apps to be installed in the work profile, so your employees are not using apps on the work profile that your business has not approved. It is also recommended to set up dedicated work profiles that are isolated from personal apps, and you should make sure data sharing is restricted. These simple steps can help to keep your employees and your company data secure. 

Setting up employee devices correctly is a fool-proof way of making sure data cannot be accessed by people outside your company. The data is encrypted, and in case the device is lost or stolen, it can be wiped remotely. The new Advanced Protection Programme is an added level of protection for users who are more likely to undergo security challenges. This uses security keys which prevents unauthorised access to your Google account and protects the user from harmful downloads. New updates and security features are automatically added, so it’s one less thing to think about. 

Employees are generally kept safe from phishing attacks, as Gmail has in-built features that cleverly identifies and flags them; however, it is good practice to train employees, making them aware of what to look for and how to handle these types of cyberattacks. 

Adhering to these suggestions will definitely help to keep your mind at ease, however, if you have any further queries or questions our support and security teams are available to help. 

Regular communication & human interaction 

It’s important to remember that everyone is in their own unique environment, which may make working from home more challenging. Some will have a dedicated office space, whilst others are working in a one-bedroom studio. Whatever your situation is, you need to make sure it works for you, whilst being able to communicate with your teammates. 

Regular communication is important to stay motivated, and to keep up the morale too. Schedule catch-ups with your co-workers, so you are on top of your workload, but also socialising with the people who you usually spend most of your working week with.

Probably the most obvious, but it does get overlooked more often than not – take your lunch break! It can be quite difficult to cut off from work when you are in your own home, so step away from the computer, clear your head, and refresh. If you can spend your lunch break outside, that’s even better.

Keep things fun

Office culture differs with each organisation. Distractions in the office may make things difficult to get things done. Equally, you may find it easier to focus in the workplace more than anywhere else. No matter what you are used to, this is your opportunity to make things fun and make it work around you and your workload. Perhaps suggesting an online office quiz, or meeting up virtually on a Friday afternoon for a virtual drink will help keep things fresh!

Being successful in a digital environment is not just about getting the work done. Balancing health, both physical and mental, whilst having the right technology to communicate, collaborate, and keep your data secure is the key to allowing your business to excel.

Contact us and speak to one of our experts today about the technology we use in order to thrive in a digital world and remember to look after your mental health in times of uncertainty!

10 July 2020

Highlights:

Bespoke COVID-19 back to work strategy

◦ Google Meet offerings – keeping people connected remotely

◦ Fast deployment of Chrome devices

◦ Ongoing support for our customer base

◦ Ongoing webinar knowledgebase

◦ Supporting schools, parents, and children through Google technologies

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On the 23rd March 2020, Prime Minister Boris Johnson declared that the UK was to be put into lockdown to help squash the curve and help the NHS to deal with the current COVID-19 pandemic. Since then, there have been a number of changes globally that have forced businesses to drastically change the way that they work in order to stay afloat and to survive a global pandemic.

Netpremacy is born in the cloud, and so we took this change in our stride. We were proud to win the 2019 Google Cloud Global Specialisation of the Year – Work Transformation Enterprise award as a testament to our dedication and knowledge within the Google Cloud space. Mobile working is one of our core competencies and before the lockdown was fully declared, our whole team was working from home safely, securely, and collaboratively.

We appreciate that it was not that easy for many other businesses around the UK, and as such we have aimed to be the helping hand that many companies have needed to help get them through this difficult time. As such, Netpremacy has been running a series of webinars throughout lockdown, answering questions businesses may have on this new way of working, as well as offering advice, tips, tricks, and more on how to keep ahead of the game even during a global pandemic.

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How DFS responded to the recent COVID-19 pandemic through the use of Google Cloud technologies.

When the lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries, and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff across the UK. Read more on how DFS and Netpremacy worked together to ensure that the business was able to stay online and to keep the business running smoothly when the UK was first put into lockdown.

“As soon as the UK was put into lockdown our number one priority was ensuring that we could help keep our customers up and running safely in the cloud. This was a drastic change for many businesses around the world. At Netpremacy we are agile and used to working remotely, so we took our expertise and shared our services, knowledge, and experience with anyone who needed it. We understood that this was an unprecedented time for so many people and wanted to ensure that we were on hand to help. We will continue to do so long after lockdown is eased, and we believe that this has brought to life a new way of working that perhaps many businesses were not fully aware of beforehand.”
– Andrew Martin, Commercial Sales Director, Netpremacy

Our longstanding and strong relationships with our partners at Google meant that our teams have been able to collaborate remotely and help with ensuring that our customer base had access to everything they needed. Whether that be knowledge sharing, training, or support when making the big transition to working from home.

Since lockdown began, we have been working on a number of solutions to ensure that businesses are using the Cloud to the best of their ability, to ensure that they can work more effectively.

We have been in constant contact with our current customer base to ensure that we can support our customers in any way possible through these unprecedented times.

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Getting you back to work safely

Using G Suite tools, (Apps Script, Sheets, Calendar, Forms, and Data studio) our highly skilled teams have built and developed a simple to use booking system which will help prepare businesses for a safe return back to the office. This system ensures that strict numbers are adhered to and that colleagues are kept safe and appropriately distanced when they do decide to return to work. The system allows staff to book a seat on their given day, and to see when their other team members are booked into the office. The bonus of this system is the data it collects, allowing for contact tracing to be quick and simple if a COVID-19 outbreak were to occur in the office.

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Google Meet Offer

To help businesses stay connected and to continue working, we have been offering free Google Meet licenses and deployment services, available to new businesses until 30th September 2020.

For more information, download our one-pager or to book in your free* installation contact us on: info@netpremacy.com.

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“My vision has always been for CSS to be focused on unlocking the full potential of the Google product suite, this requires both Netpremacy and Customer to be far forward-thinking and always working towards that. Recent times have had me and our customers thinking differently, we have all had to adapt very quickly to Covid-19. What has been constant though, is technology is no longer a barrier. What we are now focused on is the creation of a feedback loop with those working from their homes all over the world. We want to know what is and is not working, letting people know we are listening and working towards constant improvements. There is a new normal but it will be created by those that are living and working it every day, so we had best listen!”
– Martin Russell, Head of CSS, Netpremacy

Looking after our current customers will always be our number one priority, we value our relationships with our customers above all else, and it was important to us that we made sure we were there to help in any way possible.

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It’s not just current customers that Netpremacy has helped. Due to the pandemic, we have seen new relationships form with businesses across the UK. We first began to speak to Loxam when they urgently needed 100’s of Chrome devices to ensure that their whole company was able to work remotely.

“The COVID-19 pandemic has changed the dynamics of project delivery for our chrome deployment services, with some of our customers requiring immediate and fast deployments to enable them to keep connected and “business as usual” while working from home. The Netpremacy delivery team has successfully adapted to the change in pace and understood the urgency in which customers wanted the deployments delivered. A perfect example of this was the chrome deployment project with LOXAM PAD. The team was engaged and ready to support the customer immediately with the whole chrome deployment completed within days minimizing any downtime.”
– Jordan Brown, Project Manager, Netpremacy

Following the delivery, both Netpremacy & LOXAM PAD pulled their teams together for a crash course on all things Chrome. After a few calls, the team at LOXAM PAD was up and running and enrolling devices within hours, with Netpremacy observing and supporting across the whole journey.

They were rolled out and deployed within 3 days of delivery, so 200 members of the LOXAM PAD workforce were now fully operational and could continue working remotely. This rapid delivery and deployment is a testament to the hard work and effort the team at Netpremacy put into providing the right solution for their customers, and another great example of how Google’s browser first solutions have a real impact when it’s needed the most.

Read more on how we worked to get LOXAM PAD up and running in days.

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We are also proud to be supporting the next generation by helping schools maintain learning through these difficult times. Schools, parents, and children are able to get the support and training they need, through Google technology, so young people can continue their education while learning from home. Learn more about the Government’s Schools of England Platform Provisioning Programme here.

In this new age, even when businesses do begin to return to the office, we understand that this has opened up a new way of working. Some companies may return to the office, whilst a vast majority have now learned that they can survive and thrive remotely if they need to. Hear from Alastair Lumley, Account Director at Netpremacy, on his predictions for the future of working remotely, and how he sees the workplace changing.

If you would like Netpremacy to help implement these solutions into your business please contact: info@netpremacy.com.

12 June 2020

How Netpremacy & Google can help you utilise G Suite & GCP to become more digital and mobile

 

Register now for our 3-part webinar series, featuring guest speakers from our partners FinTech North, and Google Cloud, as we discuss:

• How to create a return to work strategy with Google technology

• Increasing collaboration and productivity in the manufacturing industry

• How to use smart analytics to stay ahead of competitors

Follow the links below to find out more and how to register for each webinar.

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How ML & Smart Analytics are helping FinTechs understand their data

Date: 09/07/20 Time: 11:00-12:00

Join us, FinTech North, and Google to learn about the power of Machine Learning, and Big Query. Hear more on how FinTechs are driving their business forward thanks to Google Cloud. Understand how businesses are using data to gain a competitive advantage, and how Big Query is the tool that makes this possible.

Guest speakers:

  • Alastair Lumley, Netpremay
  • Tom Anderson, Netpremacy 
  • Julian Wells, Director, FinTech North
  • Richard Ashby, Google Cloud 

REGISTER HERE 

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How businesses can use the G Suite tool-stack to return to work

Date: 22/07/20 Time: 11:00-12:00

Sign up to our webinar to understand how businesses can use tools from G Suite to create a complex and intelligent booking system, to get your teams safely back up and running in an office environment.

Hear from Google and Netpremacy on what our plans are for getting back to the office, and how we are using tools from G Suite, App Script, and Data Studio to do so.

REGISTER HERE 

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Manufacturing with G Suite during and post-pandemic

Date: 23/07/20 Time: 11:00-12:00

Sign up for our webinar to hear how manufacturers in the industry are increasing their agility and digitizing their way of working thanks to Google Cloud.

To sustain a business we must transform digitally and culturally. G Suite has been a go-to solution for many organisations within the manufacturing and distribution market, providing that competitive edge during times of uncertainty.

Guest speakers:

  • John Boyle, Google Cloud

REGISTER HERE 

If you are unable to attend these webinars, but would like to find out more, please contact us.

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28 April 2020

Google has announced 4 new updates to improve the user experience on Google Meet

 

Now more than ever, businesses are relying on video conferencing. It is important that the technology we use allows for easier interaction, keeping focused and staying productive. Google has recently announced a number of updated features on Google Meet (previously Hangouts Meet), for all G Suite customers, which will improve the quality of meetings and the overall user experience. 

One of the most anticipated updates is the expanded Tile View layout. This enables the user to view up to 16 people at a time – previously you could only see four. This update feature has already proved popular here at Netpremacy, as it makes virtual meetings more inclusive and facilitates collaborative viewing. We have also been able to inject a bit of fun into our daily catch-ups with fancy dress and a quick game of “guess the movie”. More updates are in the works for larger meetings, better presentation layouts, and support across more devices, so watch this space for more!

 
Google will be gradually rolling out the extended tile view feature for our Enterprise customers from Wednesday 22nd April 2020

 

Our CSS team is known for wearing many hats – here is the proof!

 

Guess the movie in our morning standup!

 

As well as the tiled layout for larger calls, Google has also worked on more technical advancements to improve meeting quality. Noise cancellation AI will work to limit sounds in the background so your meetings can run smoothly, without any distractions. This will be available for G Suite Enterprise and G Suite Enterprise for Education customers in the coming weeks, starting with web users and later rolling out to mobile users.

The new low-light mode also uses Google AI to adjust your video automatically, so you are more visible to other participants in low-light conditions. The new software enhances your video and brings out details that would have been too dark or difficult to see otherwise. This feature will gradually be rolled out, starting with mobile users, and will be available to web users soon after.

The final update Google has announced is the ability to present higher-quality video content with audio. There is now an option to present a Chrome tab, as well as presenting a window or the entire screen. Presenting a Chrome tab shares the audio on that tab by default, so if you have remote viewers and you need to share a video, this is the best option for the ultimate audio experience. This feature is rolling out to general availability from Wednesday 22nd April 2020.

As Google’s 2019 Global Partner of the Year for Work Transformation Enterprise, we are committed to helping businesses excel. We are currently offering free Google Meet licenses and deployment services, available to new businesses from now until 30th September 2020. Find out more here

Benefits include:

  • Easy to use console
  • Secure end-to-end encryption
  • Enterprise security
  • Up to 1TB of Google Drive Storage
  • Live streaming up to 100,000 internal participants
  • Zero install requirement

 

For more information or to book in your complimentary installation, contact us on: info@netpremacy.com. If you have any questions or would like a discussion to learn more, please contact us here: netpremacy.com/contact-us.

 

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