• Description of the issue
• Troubleshooting steps taken
• Is the issue consistent or intermittent?
• Does the issue occur on a different device or network?
• Screenshots of issue/error including URL if required
• Application affected
• Affected username
• Browser, operation system and versions
• Affected username
• Description of the issue
• Troubleshooting steps taken
• URL affected
• When did the issue start?
• Screenshots of error
