Troubleshooting information

Troubleshooting information

Listed below is a sample of the information that will be required for Netpremacy Support Desk to investigate and resolve issues. Each product below has specific details that will be needed if escalation is required.

 

General issues:

• Description of the issue

• Troubleshooting steps taken

• Is the issue consistent or intermittent?

• Does the issue occur on a different device or network?

• Screenshots of issue/error including URL if required

• Application affected

• Affected username

• Browser, operation system and versions

LumApps:

• Affected username

• Description of the issue

• Troubleshooting steps taken

• URL affected

• When did the issue start?

• Screenshots of error