With deep knowledge and trusted partnerships, Netpremacy’s Customer Success Services
keeps you at the forefront of innovation and Google technology advancements.
Netpremacy's Customer Success Services help your business unlock its Google Cloud potential by ensuring you are the first to know about any product updates, feature releases and testing programmes. The key to customer success is proactivity. Unlike customer service, which typically tackles problems that have already occurred with a response plan, customer success aims to identify user impact, predict business outcomes and build an action plan accordingly. Lean on our technical expertise and change management experience to help gain the maximum value from the G Suite tools for long-term business success.
Regular engagement with our expert Cloud consultants is important for keeping on top of upcoming visible changes and product roadmaps relating to both short and long term business strategies. Understanding the impact to your business, paired with our tailored technical and change management recommendations, allows you to plan ahead when it comes to service implemations, feature rollouts and administrative setup. We see ourselves as not just a partner but an extension of your team, believing that true customer relationships are built on strong communicative and collaborative foundations.
We often find that interaction with the wider team and even other customers is extremely valuable to businesses when it comes to Customer Success. Time spent with different skill sets allows you to get a greater understanding of the art of the possible; and hearing how other businesses handle innovation, implementation and transformation with Google helps to inspire new ways of working. This is where our customer events play an important part in bringing together businesses of all sizes and industries to share their unique experiences, good and bad.
Our Customer Success Managers (CSM) will work closely with you throughout your CSS journey to provide tailored and expert advice on your G Suite environment. Whether this be increasing user adoption of the platform or identifying ways to improve existing business processes, our CSMs will be on-hand to ensure you get the guidance and recommendations you need to achieve your strategic goals.