Zendesk Consultancy

Meet customer or employee needs, set your teams up for success and keep your business in sync.

Our partnership with the multi-channel request management and self-service solution Zendesk helps you meet your customers or employees where they are in a single, powerful platform. Make life easier and more efficient for your customers and internal teams like IT, HR and Procurement with our consultancy services to help you get more from Zendesk.

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Meet customers and employees where they are.

Zendesk supports conversations wherever they’re happening, from messaging, live chat, social, email to voice, and brings them together in one place. Depending on how you want to use Zendesk, we’ll help you identify what channels to support and embed web, mobile and chat widgets on external or internal sites and portals if needed.
View conversations from a central place so you understand the full journey and understand your customers and employees better.

Empower people to help themselves with self-service.

Let customers resolve issues at their own pace with an integrated help centre and community forum. We’ll show you how you can do this so customers can get answers in the way they prefer while reducing resolution times for agents.
If you’re using Zendesk to support your internal teams like HR, we’ll help you create a self-service portal. This lets employees find things like the information they need about health insurance, benefits, and other company policies, whenever they like, on any device.

Create personal customer experiences at scale.

Personalise customer experiences, even as you grow. Use automation and AI-powered bots to get the context to ensure customers never have to repeat themselves.

Back decisions with data.

Improve customer experience by analysing, monitoring and taking action on data. We’ll show you how you can bring together information from across sales, services and third-party systems to piece together key findings.
For internal teams, we’ll show you how to visualise bottlenecks and identify process improvements. Track the volume of HR requests and see how quickly they’re resolved and measure employee satisfaction with automated surveys.

Integrate with existing systems.

Seamlessly fit in with existing business processes. Improve agent or internal workflows. Zendesk allows you to integrate with numerous partners from leading CRMs, Social Media, and many other apps. Or, you can add custom integrations if needed.