Netpremacy & Google: Success in the Cloud
At Netpremacy, we believe that our relationships with our customers and partners have been at the core of our business success over the last 20 years. Last week, we held our annual customer event to connect with clients, provide insights from Google on staying ahead of the technology curve, and of course, to eat drink and be merry with those who have championed Netpremacy over the years.
This year, we hosted a remarkable evening at an iconic location, the top of the Gherkin in London. With some of our key partners and clients joining us for dinner, drinks, and dancing, we took over the top two floors of the Gherkin to hear insights from our Customers and their experiences working with Netpremacy, and also from our Google partners and their vision for how innovations in technology will impact the future.
We were also joined by a special guest speaker, former F1 team boss, and Top Gear presenter, Eddie Jordan who spoke candidly about his personal road to success, his tips for triumphing over adversity, and his insights into the world of working in the literal, life or death industry of Formula 1 racing.
To kickstart the event Ben Trood, Head of Business Development at Netpremacy opened the evening, thanking people for attending and emphasising how important our customers are to us.
Customer Panel Insights
We heard from Netpremacy’s Guy Ellis, Professional Services Director and Fraja Hodges, CSS Programme Manager, who discussed how our customer relationships are key to our new CSS programme which ensures our customers at the forefront of innovation and Google technology. We were also joined by our customers, Rentokil, and DFS who shared their experiences of their digital transformation journey and relationship with Netpremacy.
Google Cloud’s Vision
Jon Watson, Engineering Manager at Google Cloud
Jon Watson discussed the power of AI and Machine Learning and the potential for it to transform not only business by driving efficiencies, delivering better service and creating differentiation, but also positively impact the world.
Businesses are now embedding tech into everything they do to build great user experiences and make their processes work better.
Logistics company DPD delivers over 1 million packages every day and operates a call centre of 500 staff. By implementing a chatbot into their queries app, they have managed to reduce calls to the helpdesk by 50% by being able to identify and respond to frequently asked questions using Natural Language Processing.
The world’s largest online-only supermarket, Ocado, have also implemented AI/ML to offer a personalised smart digital store experience for their customers. With learned customer purchase data, they are able to predict future purchase behaviours and pick and pack orders in just seven minutes.
Moorfields Eye Hospital has developed an AI technology which is 94% accuracy for detecting early signs of eye diseases, which is the equivalent of accuracy of that of an expert clinician with 20 years experience. This technology is not developed to replace humans, but think of the help this can bring where there is limited access to skilled and experienced doctors.
“Google is constantly developing new technologies to translate the value of AI/ML to other fields that have the opportunity to massively change the world.” – Jon Watson, Engineering Manager, Google Cloud
“Machine learning is a core, transformative way by which we’re rethinking how we’re doing everything.” – Sundar Pichai, Google CEO
João Rufino, Head of EMEA Google Cloud Partner Engineering
João spoke about innovation and how it needs 3 key ingredients to thrive: People, Technology and Process.
- The key to business success is people. The value of someone with shares vision and values outweighs the ‘right CV’.
- Open communication is fundamental to innovation, being able to express ideas and challenges enables surprising solutions.
- Failing fast is key to moving forward. Encourage testing so that you don’t waste time and resources on an unqualified concept.
- Build technology that will stand the test of time. Enable testing and collaboration to help inform development and new features.
- The purpose of setting OKRs are to challenge the norm and achieve measurable progress and innovation.
Find out more about how Netpremacy can help your business to embrace innovation and scale up with Google Cloud by getting in touch with us here.
Register here to be the first to find out about our upcoming schedule of events located in both Leeds and London focusing on the topics that are trending in your industry.