How Monzo moved their telephony to the Cloud, with Netpremacy

Posted: 13 Aug 2019

How Monzo moved their telephony to the Cloud, with Netpremacy

Monzo cloud telephonyAbout the company:

Monzo Bank is the fastest-growing bank in the UK, with over 250,000 people a month opening an account. Customers manage everything through an intuitive app, and spend on distinctive hot coral cards.

The problem:

Monzo approached Netpremacy after it became clear that their existing telephony solution no longer suited business needs. After working with Monzo on previous projects, Netpremacy were well placed to find, name and tailor the best solutions in the market.Up until now, Monzo’s staff made business calls on their personal mobile phones. This offered no flexibility or group administration. It also meant that staff were giving out personal numbers, resulting in phone calls outside of working hours.

 

The solution:

After an initial consultation with Monzo, we identified that they needed an easily deployable solution that integrated seamlessly with G Suite. Monzo also wanted to simplify their administration process.

We decided that the product best suiting Monzo’s requirements was Google Voice. This fully hosted platform enabled fast deployment, integrating directly with their existing G-Suite infrastructure. Google Voice is able to scale rapidly with Monzo’s expansion and growth plans, allowing them to provision new users with ease.

“Netpremacy have been fantastic to work with, and we’re really seeing the benefits of working directly with a Google Cloud Premier Partner”

– Chris Hyder, Technical Operations specialist, Monzo

 

Why Netpremacy:

Monzo selected Netpremacy as their partner of choice building on our existing G Suite relationship, their deep technical knowledge and proven success across Google’s product portfolio.

‘Netpremacy are proud to partner with such an innovative and recognisable brand in Monzo and this project is a further step in strengthening our relationship’

– Andrew Martin, Netpremacy Commercial Director.

Find out more about the customers we have recently interacted with by visiting our case studies page. 

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