Netpremacy's support team ensure successful delivery of on-going support services, even on the most complex projects that we come across. We provide support from concept to operational completion of a project. Our Support and engineering team are all vendor certified and highly experienced, ensuring successful planning and delivery, as well as complete dedication to your needs.
Supporting over 3000 customers in over 30 countries around the world, Netpremacy services are backed by leading global network operations and customer care engineers providing the infrastructure to deliver exceptional solution support.
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As part of our Customer Success Services initiative, we are able to provide enhanced technical support with increased SLA's meaning that we can support you when you need it the most. We use a comprehensive helpdesk infrastructure so that when you log your support request with us, it is automatically flagged with the Director of Customer Success Services. This process ensures that you get the most comprehensive support that you need at the quickest possible time.
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