Customer

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JUST EAT is a pioneer in the niche sector of local takeaway restaurant online aggregators, giving local restaurants an online presence via a single portal from which customers can order. JUST EAT operates in 13 countries worldwide, with a portfolio of more than 36,000 restaurants.

Challenge

To manage significant growth in the organisation Martin Russell, Head of IT Services at JUST EAT, recognised the need for an IT solution that would secure capacity for the future. In November 2011, the organisation began looking to find innovation in the way they work together whilst bringing stability, security and scalability in a cost effective manner.

Martin commented, "Let's spend less time on system administration and focus on service management. Let's move our business forward."

A number of JUST EAT employees work from home, are often on the road or are otherwise out of the office. It was imperative that the organisation found a solution that would not only facilitate mobility, but also allow remote users the same level and quality of access as when working from the office. This is something their existing infrastructure, Microsoft Exchange could not facilitate.

Martin recalls the continual problems, "Nearly every other day a server crashed, I would need to get up in the middle of the night to get it back up and running before the early-rising CEO started his day."

Solution

"Simplicity" and "scale" is what JUST EAT sought, and they found it with Gsuite. Martin Russell bought in the Group CTO, Carlos Morgado, and met with five Google partners to tender for the deal. JUST EAT chose Netpremacy in February 2012 as their preferred partner due to the level of commitment and breadth of expertise they received in the first meeting.

Since migrating their existing employee base to Google Apps in 2012, JUST EAT has easily scaled the number of users to more than double the original number, while the business continues to grow today to more than 1000 accounts.

Results

It's not just email that JUST EAT are utilising, the Google Apps suite has revolutionised work for every department within the organisation.

The IT team previously supporting the Microsoft exchange solution is now able to focus their time on other areas, including education and empowering users to help themselves by developing intuitive tools and methods of working - blurring the line between their social and corporate IT world.

Google Hangouts have enabled the freedom to work from any location (great for retaining employees and maintaining morale) whilst increasing communication between departments without the need to travel overseas to other JUST EAT offices. The result? Happy employees, a lower carbon footprint and reduced travel costs.

Let's talk budgeting. Why? Because scaling just became simple. Martin knows that his infrastructure spend will be £33 x the number of employees. There is no back up costs, maintenance, additional support people or down time to factor into his budget. The result? Stress-free budgeting.

Future

Martin has the goal of a device agnostic JUST EAT - allowing employees to use the device which works best for their specific job role. Choosing Gsuite has been a big step in facilitating JUST EAT's BYOD policy and goal towards being a 'throw-away device' workplace.