Netpremacy Next Insights: Week 1 Industry Insights

20 July 2020

Netpremacy Next Highlights: Week 1

 

It’s fair to say that the opening week of Google Cloud Next online did not disappoint. With a range of product updates, industry insights and sessions on diversity and equality, Google hit the nail on the head with a strong and exciting start. We can’t wait to see what unfolds over the next 9 weeks. 

We have compiled just some of the updates and sessions that stood out to Netpremacy in particular and have rounded up what each session covered, and how you can access the on-demand content. 


Opening keynote

The week began with the opening Keynotes from Thomas Kurian. 

This session covered how Google, and companies across the globe have adapted to a changing world amidst a global pandemic, and how Google technologies have made that possible. Thomas spoke around how the future of work is going to be more digital and collaborative. He touched on how businesses have had to accelerate their digital transformation projects and bring them forward by 2-3 years to adapt to the changes that have happened since the pandemic. In addition to this, he spoke around how businesses are reimagining the way they work and that data powered innovation will make this possible. Watch the full on demand keynote here


Product Updates 

Google Meet in Gmail

Some exciting changes were announced around how Gmail is going to be made into a more collaborative space, with tools from Hangouts and more all being accessible in one interface. This change will be rolled out to G Suite users by introducing a dedicated Meet tab in the Gmail iOS and Android mobile apps. This means users will soon be able to join secure video meetings directly in Gmail without needing to open another app on their phone. The full update can be found here.

BigQuery omni release 

Another exciting announcement was on BigQuery Omni. This is a flexible, multi-cloud analytics solution that lets you cost-effectively access and securely analyse data across Google Cloud, Amazon Web Services, and Azure. All of this is now possible without leaving the familiar BigQuery user interface. Using standard SQL and the same BigQuery APIs you will be able to gain critical business insights from a single pane of glass. Due to BigQuery Omni being powered by Anthos, businesses will now be able to analyse data without having to manage the underlying infrastructure.

Google Meet Updates 

Next up was the announcement of many new changes coming to Google Meet in Q3, and how this can help businesses to become more seamless when communicating through Google Meet. There are many new features that will be rolled out soon that will make for a more streamlined and enhanced experience. We recently wrote a blog on the new features coming soon, read more here. 


Industry Insights

As well as product updates and announcements, Google released a series of online content that put into perspective how different industries have adapted along with the pandemic. These industry insights have helped businesses gain confidence on how they can successfully adapt and thrive due to Google technologies. 

Retail 

In this briefing, Google discusses the recent challenges in retail and what they are working on to help their customers. Digital transformation in retail has been happening long before COVID-19, but now businesses are seeing a sense of urgency to innovate faster. To help tackle these challenges, Google has been working on industry specific solutions, through driving operational improvements, capturing digital and omnichannel revenue growth, and helping make data driven decisions. Watch the full session here.

Manufacturing 

Here Google addresses what the “new normal” is for businesses in the manufacturing industry, and how they have moved and adapted throughout the years when faced with serious disruption. We have witnessed unprecedented disruption to a strong economy and our daily lives. This has included dropping oil prices, record unemployment, demand uncertainty, supply chain disruption, major austerity measures, unprecedented government intervention and unstable credit markets. Watch the full session here to learn how manufacturing businesses have moved to a more digital environment to adapt and continue to thrive.

Healthcare 

This session covers how healthcare has had to adapt their technologies and make changes that would have taken 10 years, in just 10 weeks. It explains how Google technology has been helping with the fight against COVID-19. Whether it’s been helping people access information, supporting hospitals and research, or working alongside customers to build a strong foundation for the future. In particular how Google meet has been used to replace in-person appointments when social distancing measures have not allowed face-to-face appointments. Technology has been shaping the world’s response to coronavirus and that doesn’t stop in just the healthcare sector. Watch the full session here. 

Earthquake detection 

A recent experiment using one of our subsea fiber optic cables showed that it could be useful for earthquake and tsunami warning systems around the globe. This is exciting news for the advancement in technology, and how it could potentially help us to avoid or cope with natural disasters in a much more controlled and successful way. Read the full blog post here

These are just some of the announcements and links to the new content that Google Cloud Next has pushed out in week 1, and we can’t wait to see what week 2 brings. To see the full announcements and updates, head over to Google’s blog. To book onto week 2, productivity and collaboration head over to the Google Cloud Next website. 


 

05 May 2020

How DFS responded to the recent COVID-19 pandemic through use of Google Cloud technologies. 

 

Netpremacy has had a longstanding relationship with DFS for over 4 years now, and initially helped one of their Group companies Sofology transition across to G Suite. After the bounding success of this project, DFS decided to move all of their 4 brands across to G Suite with Netpremacy, to improve the way in which they worked. More detail on the journey with DFS and Netpremacy can be found here. 

On the 23rd March 2020, Prime Minister Boris Johnson declared that the UK was to be put into lockdown to help squash the curve and help the NHS to deal with the current COVID-19 pandemic. This caused many big changes for businesses all over the UK, and our customer DFS was one of the businesses that needed to immediately change the way in which they were currently working. 

Now that the dust has begun to settle, and businesses are becoming used to working remotely across the UK, we sat down with Group Technology Director, Russell Harte, DFS to discuss how the company has successfully adapted in the recent conditions thanks to G Suite and Google Cloud. 

As soon as the lockdown was announced, the DFS group decided to immediately close down all operations, pause deliveries and halt manufacturing. DFS was then left with just an online presence, and had no other option than to furlough 5,000 members of staff across the UK. 

“We decided we wanted to do the right thing and protect as many people as possible” – Russell Harte, DFS

Due to the whole organisation already being on G Suite, the business was able to respond quickly, and move the workforce to remote working immediately. 

“We had started installing Google Meet hardware in a number of meeting rooms before the pandemic, so we had already started to change the culture and stopped bringing people to the same place for some meetings and training events. It just made a massive difference to how our teams are communicating, even bringing more colour to just a conference call. We had a few key people who embraced this, but in the pandemic world Google Meet has become a rapid default. From day one there were a number of posts on our internal communication platform about how big a difference using G Suite had made, and if we hadn’t had it, how would we have worked.” – Russell Harte, DFS

This meant that the business was quickly able to adapt to new working environments and to ultimately keep the business running. Russell mentioned that it was easy for everyone to transition, even some of the less technical staff, due to the simplicity of G Suite. 

“We realised early on in our original roll out project that we could implement single sign-on across the business, so we started getting into cloud identity early on. This happened to have a big impact in light of the pandemic, it’s allowed us to move some of the applications a lot faster than we would have thought.”- Russell Harte, DFS

Due to the collaborative features of G Suite, the teams are still able to work seamlessly across Docs, Sheets, and Slides, collaborating successfully on the same documents simultaneously in order to turn around work and get communications sent around the organisation. 

“In the last few weeks we have been using single sign-on for quite a few applications and clearly using G Suite as the authentication method for doing so. Another product we use internally is Cloudflare Access, again using Google Authentication as a way to access quite a large number of our applications and that’s helped us a lot in the recent pandemic.” – Russell Harte, DFS

Russell mentioned that the marketing and PR teams especially were benefiting from the Chat feature in Hangouts. The instant messaging service is helping to keep the marketing and PR teams in constant communication. The teams, who respond to customer inquiries across social media channels, have found the instant messaging in Chat has sped up their communication and enabled them to react faster and support customers.  

It’s not just specific teams that G Suite is helping with, in fact, it is keeping the whole organisation in contact and up to date. The culture change that the pandemic has forced upon many businesses around the UK was taken up by the teams at DFS, as teams across the company took it in their stride. Even  furloughed staff are continuing to engage with their team members across the organisation through Google Meet for quizzes and social events. Meaning everyone is still kept connected, and team morale is kept high in these unprecedented times. 

“We have furloughed just over 5,000 staff. We’re in week four now in the UK and we have seen a number of our teams do everything from quizzes to bingo using hangouts. It’s just allowed the teams to stay in touch in a fantastic way” – Russell Harte, DFS

Netpremacy was able to help DFS quickly and efficiently move across their team drives, as well as ensuring that 2SV was enabled in order to keep the company data safe. 

“There was little Netpremacy needed to do to help DFS be prepared for the pandemic, as we had already implemented G Suite and Chrome devices across the organisation. They had the tools they needed, and the support from us to work remotely almost immediately.” Ben Trood, Business Development, Netpremacy

To keep up to date on product announcements, updates, and events subscribe to our newsletter.

To learn more about how retail businesses are using Google Cloud to work remotely, sign up to our webinar. 

04 May 2020

How Netpremacy & Google can help you to leverage your technology stack

 

Join us in our new 3-part series, featuring guest speakers from DFS, Morrisons, FinTech North, and our partners at Google Cloud, as we discuss:

• Big data and predicting the future with smart analytics

• Collaboration, and security with Google Chrome devices

• Using smart analytics to power businesses

Follow the links below to find out more and how to register for each webinar.

________________________________________________________________

How Chrome devices can be set up quickly, securely and remotely – 27/05/20

REGISTER HERE 

We are teaming up with experts from the Google Chrome team to run a webinar on how Chrome devices are helping companies to get up and running, quickly.

Many companies across the UK are having to deploy Chrome devices quickly across their business to ensure business as usual across their teams.

This webinar will run through the types of Chrome devices we recommend, and the features they include, as well as a demo on how to quickly and efficiently set up the devices to get your teams up and running remotely.

This is the first webinar in a series of 2 covering the benefits of Google Chrome devices, and the positive impact they can have to keep business running safely and securely.

Agenda:

  • Enable secure workforce mobility
  • Enabling your home workforce
  • Zero-touch deployment for end-users
  • Hands-off management, set up and maintenance
  • Easy management
  • Security features
  • Admin console

REGISTER HERE 

________________________________________________________________

How Google support Fintechs & the importance of a strategy – 28/05/20

REGISTER HERE 

Join FinTech North, Netpremacy, and Google for an exclusive webinar giving an insight into how FinTechs are using smart analytics to power the business and understand their customer base.

Understand what trends Google has seen, and how their customers use tools such as Big Query to power the business.

Hear from businesses in the field on how they have ramped up their Big Query use to help predict the next 12 months and what it means for Fintechs.

Agenda:

  • Introduction from FinTech North
  • Introduction from Netpremacy
  • Google In Fintech
  • Guest speaker – Smart Analytics in Fintech
  • Q+A

REGISTER HERE 

________________________________________________________________

How retail businesses are using Google Cloud to work remotely – 29/05/20 

REGISTER HERE 

Now more than ever it has become apparent that working in the cloud is vital with businesses ensuring their employees have the appropriate technology to work collaboratively and be able to communicate effectively throughout their workplace and externally.

Please join us for this webinar where we will hear from Becky Postlethwaite, Google Retail Industry Manager on how Google Cloud is enabling businesses to thrive in a digital environment.

In addition, hear from Martin Russell, Director of CSS at Netpremacy on how we have engaged & supported our Retail customers during this transition.

We will then be hosting a live Q&A panel with industry-leading retailers; DFS, and Morrisons on how Google Cloud has enabled them to seamlessly transition to a remote way of working and what this means for the future of Retail.

Topics covered:

  • Effective communication
  • Collaborative mobile working
  • Data security in the cloud
  • Live panel with leading retail figures


You will leave this webinar with a sound understanding of how working in the cloud can easily be achieved through effective collaborative tools.

REGISTER HERE 

________________________________________________________________

To keep up to date on product announcements, updates, and events subscribe to our newsletter.

 

07 April 2020

Preventing data loss with G-Suite & GCP

Alix Munroe, speaks about best practices to prevent data loss

For those that have ever attended any information security events, like that of InfoSec Europe or Cloud-Expo, they will understand the broadness and confusion surrounding the concept of Data Loss Prevention (DLP). It seemed at one point, every information security outlet or vendor would pitch that their solution was a silver bullet for preventing data loss. Now, in some terms, this can be correct, any solution which is helping prevent a breach provides some sort of DLP service. In this blog, I want to specifically visit the tools available with Google Cloud Platform and G Suite, and relay these to real-life scenarios or current projects you may have on your radar. I want to touch on some of the inbuilt tools within Google’s portfolio inclusive of DLP directly and access control. We’re all aware of the effectiveness of multi-layered protection, this doesn’t change when it comes to DLP, let’s secure the route into the data and secure the route back out.

Firstly, I think we’ve all been there, having attached the wrong document, or mistakenly sent the wrong email. Now imagine this being a confidential document, sensitive/ personal information or even card data! There have been cases of extraordinary accidents, for example, the HIV firm who accidentally cc’d a group of HIV positive patients instead of blind cc’ing HIV clinic fined £250 for a data breach, Believe it not, this isn’t the first time this mistake has been made, take a look at the NHS HIV mistake only one year after NHS trust fined for 56 Dean Street HIV status leak 9 May 2016. Luckily, this is where G Suite Enterprise and GCP can offer their data classification services, to ensure that the correct classification of data is sent, securing sensitive information and making sure that this information is not sent to external sources, maliciously or by a complete accident. Users are notified and/or restricted from sending data which isn’t meant to be sent – senior management can sleep a little bit better.

FYI – one often overlooked and very simple aspect of what G Suite offers to help prevent accidental data loss without the use of the DLP tools, is to retract/undo emails! Now, simple affective little tools like this can save jobs … I assure you. 

Google Cloud Platform provides customers with confidence with its methods of detection for privacy-sensitive fragments in text, images, and Google Cloud Platform storage repositories. Google Cloud DLP can, therefore, define what is sensitive and ensure you are aware of where this data is and when it is moved and sent. Cloud DLP classifies this data using more than 120 predefined detectors to identify patterns, formats, and checksums, and even understands contextual clues. This service is available for GCP and Google Drive for Enterprise customers. However, Google gives you the option to purchase the API separately and an option for you to try this tool for yourself, click here.

Similarly, G Suite Enterprise essentially provides DLP for Drive and G Mail, preventing data from being exfiltrated or shared incorrectly to external parties. Google provides pre-defined content filters (global credit card numbers, passport numbers, UK drivers licence numbers etc), which are kept up to date with the latest formats, so you don’t have to worry about that. With this in mind, however, you can create your own custom filters using wordlists or regex for more business-specific sensitive data. Along with that, you can put thresholds in such as a minimum number of matches or number of unique matches to ensure you’re not flagging every single file going, this can be applied or excluded to users, using Groups or OU (organisational units), because I am sure there are different use cases for different areas of your business. You can also decide how stringent or firm you want to be on these rules, reporting only on the triggers so no impact to users, warning your users prior to sending or sharing or actually preventing them from sending (how much do you trust your users?).

Furthermore, we’ve covered some of the ways which Google (Google Cloud) DLP elements which can be extremely beneficial to organisations for those users that have already authenticated and have access to sensitive data. I thought a quick touch on how Google can control access to data in a world of BYOD, Remote Working and Cloud Services would be useful before I sign off the blog. 

Usually, customers have concerns about moving to the cloud, specifically SaaS, a key worry being able to control and have visibility of who can access what, where and from what device. Some companies define DLP as any area for potential data exfiltration including; Identity & Access, device management and remote network access. Google has put this concern to bed with their Context-aware Access, anything using a google identity and will authenticate can be controlled under this solution. Based on the zero-trust security model and Google’s BeyondCorp implementation, context-aware access enables you to provide simpler access, enforce granular controls, and use a single platform for both your cloud and on-premises applications and infrastructure resources. If you are looking at a mobile device management solution for your remote workforce and have or are planning on moving to G Suite then this Google endpoint management tool could be massively useful in cost-saving, boasting the essential features: unified admin console, appl control and remote wipe.

Netpremacy are a leading Google Cloud Partner, with deep knowledge and trusted relationships across the Google Cloud portfolio, we are proud to have achieved Premier status for over a decade. 

Supporting over 3,000 customers in over 30 countries Netpremacy pride ourselves on product knowledge combined with service offerings For anyone looking to delve deeper into how Google help secure your data, we are holding webinars focussing on Collaboration, Connectivity and Security. As we’re all in a similar boat right now, working remotely, trying to stay productive and sane!

Sign up to our upcoming webinar – How to keep your data secure when working remotely, to hear from some of our experts on how to best protect your data when using G Suite. 

Happy to take any queries individually to see how we here at Netpremacy can support you: amunroe@netpremacy.com or connect with me on Linkedin

To keep up to date with product announcements, updates, and events subscribe to our newsletter.

17 March 2020

Netpremacy Remote Working – We are here to help 

netpremacy remote working

Netpremacy’s COVID-19 Statement

netpremacy remote workingWe understand that with the recent COVID-19 outbreak the majority of businesses across the globe are facing a period of uncertainty and are adjusting to remote ways of working.

These are unprecedented times and we, at Netpremacy, are committed to supporting the wider business community. 

The document below contains a number of links and tips & tricks on how to work effectively from home. As well as how-to guides, and much more. 

Netpremacy wishes to offer our support and services to any business who feel they can benefit and welcome the opportunity to speak to you all. 

ACCESS THE DOCUMENT HERE

 


To keep up to date with product announcements, updates, and events subscribe to our newsletter.

19 February 2020

Payment Card Industry Data Security Standard & GCP

How Google Cloud provides a secure platform for transmitting card payments

Google Cloud Platform logoPCI DSS/API E-Commerce: many fear the standard, some avoid the standard, some cut corners, risk their credibility, reputation and let’s face it … an excruciating fine from the PCI Council, alongside that of the ICO in-line with GDPR. This blog is aimed at those that are taking security seriously and also want to reduce operational, regulatory and compliance costs by moving to a Google Cloud-based strategy. However, I can’t stress the importance that outsourcing aspects of your environment does not a way of transferring responsibility.

Dependent on your companies transaction pasture, those deemed as high-risk, require to engage the services of a QSA (Qualified Security Assessor) to assist in becoming compliant and this can be a painful cost to bear. Organisations are now looking to simplify this process by using a cloud provider to bring a compliant platform for them to build applications and API-driven e-commerce platforms with ease and scalability. Google Cloud Platform can simply put some ease into the process by sharing this burden with you and giving you a compliant infrastructure to build upon, and a clear and concise shared responsibility model, however, it is important to stress that using a third party like GCP requires you to work directly with them and does not remove accountability, it is always important to know your Third-Party Security Assurance information. With all of this in mind, I would always suggest engaging with qualified PCI professionals if you are unsure about your SAQ (Self Assessment Questionnaire) when using cloud services.

It is however vital that GCP customers are aware that any workload built on a compliant cloud environment needs to be compliant itself. Let’s use the analogy of a house: it’s all well and good having the most expensive bricks, a solid metal 9-foot fence surrounding it and the most durable double glazing, but if you leave your front door wide open and a passing thief notices, the rest is pretty pointless. A quick trip to a DIY store to purchase a ladder and someone could walk directly into your home and steal whatever they wish. Now think of the cloud environment being the house and the application is the door. You have a very pointless exercise of adopting a secure cloud environment if someone can infiltrate the application that sits on it. You have yourself a scenario of someone leaving the front door open. 

Industry best practice suggests that any environment that stores processes or transmits card data, should be monitored appropriately. This is separate from the obligations for penetration testing and on-going scanning with the appropriate infrastructure and access controls etc. SIEM (security information event management), a solution that can be extremely complex to implement, quite pricey and operationally time-consuming. Google Cloud customers have been able to solve their logging and monitoring needs by utilising a mixture of services from GCP – Stackdriver Monitoring and logging and Big Query being some key solutions. Information is readily available, easy to digest and to report on if the worst case is to happen, take a read at how some GCP customers have benefited from Google Cloud Services on their PCI DSS journey – Oro: How GCP smoothed our path to PCI.

Luckily, Google has provided a number of very useful guidelines for its customers, from looking at how to create a PCI DSS environment in Google Cloud.

If you are facing any of the above difficulties in your cloud/card payment strategy, or unsure how to know your data is secure in Google Cloud, then get in touch with the team here at Netpremacy. We boast countless success stories within this arena and are always available to help. Sign up for our upcoming security event in our Netpremacy HQ in Leeds here.

To keep up to date with product announcements, updates, and events subscribe to our newsletter.

28 January 2020

DFS was looking to align their business…

 

dfs moves to gsuite with NetpremacySofology initially transitioned to G Suite with the help of Netpremacy in 2016.  

DFS is the leading upholstery retailer in the UK who are passionate about making and selling high-quality sofas supported by specialist in-house design teams. The group trades as 4 separate brands: DFS, Dwell, Sofa Workshop, and Sofology. Each brand appeals to a different customer segment and therefore enables the brand to target the majority of the market. DFS has been named a Sunday Times Best 25 big companies to work for with over 5,600 team members across all 4 brands. 

DFS was looking to align their business wherever possible, they needed a new email system and Sofology had proven to the wider group that G Suite was a solution that would work in their sector.

“We had a clear choice between Office 365 and G Suite, it was then about choosing the most suitable product for us” – Will Rose, Programme Manager, DFS

From a G Suite perspective, DFS saw the positive changes that Sofology were experiencing through their utilisation of G Suite and realised it should be something that was investigated further. DFS group wanted to improve collaboration as a business and were struggling with communication across their different sites located around the country. 

“Working collaboratively was very difficult. Sharing information was difficult, everything had to be shared via email. Access to shared Drives was on a brand by brand basis.” – Will Rose, Programme Manager, DFS

After a meticulous group evaluation, DFS Group made the decision to move to Google Cloud with Netpremacy. Due to the string of acquisitions, legacy email and collaboration platforms were neither consistent between DFS group companies, nor were they integrated with each other.  This meant that even basic cross-group collaboration such as calendar sharing or working on shared documents was challenging for employees.

Not only would moving to G Suite help with collaboration across the business, but it would also improve the communication across the different sites. The company did have a conferencing set up before but found the solution to be poor, and it also proved difficult to set up. So when the offices were kitted out with new Hangouts Meet Hardware kits, the communication barrier was broken. This helped DFS to communicate easily, and to also save money on traveling as meetings were held remotely where appropriate. 

DFS saw numerous advantages of Hangouts Meet Hardware for remote meetings; simplicity of use, native integration with calendaring, seamless and reliable video conferencing. They are now up to 12 Hangout Meet Hardware kits across the business allowing all of the key locations to join sessions remotely. 

We did have a conference facility but it was pretty poor, so the advantage of Hangouts Meet makes it really easy to communicate as a business rather than setting up a Zoom conference, which had proved difficult and required licenses setting up for everybody.” – Will Rose, Programme Manager, DFS

Over the whole migration project, we consolidated approximately 2200 employees onto the single G Suite platform.

DFS began seeing several improvements and positive changes from moving to G Suite which then led to the company investigating the further options that Google Chrome could provide. This led DFS to roll out 1200 Chrome tablets to all DFS stores to be used on shop floors so staff could easily demonstrate the products DFS has to offer to customers. In addition to this, they are now trialing using Chromebooks at the head office, for all 4 brands of the DFS group. 

“It’s the other things that are offered to us that are enabled by G Suite, so we have rolled out 1200 tablets to all the DFS stores, we’ve started to trial Chromebooks at head office for all 4 brands. That trial is going really well so we are actually at the point where if a new member of staff joins, depending on their role they will be given a Chromebook. As a result single sign-on through G Suite has been a big advantage to us and we already have a couple of suppliers on the single sign-on system. We are going to continue to do this with our other suppliers, and we are also looking at the Mobile Device Management solution, and are also looking into a more secure way of looking after our data through 2SV, which is currently being rolled out across the Group.” – Will Rose, Programme Manager, DFS

DFS is looking to a continued relationship with Netpremacy through our CSS services program now the initial business transformation is complete. This is due to the team not having the support or technical knowledge that the team at Netpremacy can provide. This will help the company to keep up with current trends and emerging technologies so that they stay on top of their game when working in the Cloud. 

Now, through the support of our CSS program, DFS is benefitting from the Netpremacy team continuing helping the teams with adoption through a series of change management services. This helps with continued support on business progression for the DFS group. The team is also helping to move the finance team from Excel to Google Sheets, and educating DFS on Big Query, Data studio and how to make the most out of the data the company collects, such as insights on buyer profiles, trends, spend and much more.

To keep up to date with product announcements, updates, and events subscribe to our newsletter.

14 October 2019

Scale with Netpremacy and Google Cloud – Event success!

At Netpremacy, we are thrilled to have a collaborative relationship with Google which enables us to hold events at some of the most sought after venues in the UK. Last week, we joined Google at their head office in Central London to host our latest event, our SMB Summit 2019, Scale with Netpremacy and Google Cloud.

During our recent event we shared insights from our customer success team at Netpremacy about how to get the most out of Google Cloud and how Google’s behind-the-scenes security functions keep our data and devices safe every day. 

We had speakers from all corners of Google Cloud discussing how partnerships are key to the growth of Google and and how Google’s personalised solutions enables small/medium businesses to thrive and grow. 

Our clients; Ovo Energy and Your Golf Travel / Spabreaks.com also joined us to share their experiences of scaling their businesses using Google Cloud applications. 

To recap the insights from the SMB Summit, we have highlighted our key points from our esteemed speakers and panelists here:

Netpremacy Google Cloud event Netpremacy’s first step of change and digital transformation is identifying something that needs to be solved, then most importantly, implementing that soution well and learning from it to develop the next phase of transformation.

Alastair Lumley, Google Cloud Account Manager, Netpremacy

Google and Netpremacy events

 

Why are Google Partners so important? Partners like Netpremacy work as an extended part of the Google team, providing customer support, bespoke solutions and can develop Google products to meet a customer’s unique need. Partners are engaged in every opportunity with a customer and enables scale and digital transformation. 

Mark King, Partner Manager, Google

 

Ovo Energy and Netpremacy

Netpremacy’s implementation of G Suite has transformed the way Ovo Energy manage the IT function as a rapidly growing challenger brand, enabling a seamless and secure experience for both employees and customers. The use of G Suite has enabled a more productive working environment without IT disruptions, which has led to Ovo Energy being voted as one of the The Sunday Times ‘Top 100 Companies to Work For’. – Richard Tucker, Senior Enterprise Technology Manager, Ovo Energy

Netpremacy smb eventHow can we help to serve you better? Netpremacy defines their Customer Success Service function as the proactive engagement with customers to deliver long-term success by building relationships and helping them realise the full potential of a product or service.

Jacob O’Hara, Customer Success Services Manager, Netpremacy

 

netpremacy and google cloud eventGmail already exponentially improves productivity, with features such as smart reply, built-in chat and add ons. However, Google Cloud is currently developing a Gmail hub to become a ‘one tab to rule them all’ with AI at your fingertips, eliminating cumbersome cross-tab activity, allowing you to work on what truly matters.

Roman Sorocan, G Suite Specialist, Google

 

Netpremacy eventsWhy are businesses moving to Google Cloud Platform?

To reduce infrastructure costs, improve reliability and scale smoothly

To more rapidly build new apps and experiences

To gain more value from data and predict business outcomes

To make teams productive with secure mobile / devices

Google Cloud can help you meet existing needs and reinvent your future. – Denis Casey, SMB Manager, Google

Google Cloud and NetpremacyCloud technology is becoming the new standard:

73% of organisations are using cloud technology

84% of companies have multi-cloud strategies

However only 10% of workloads are on the cloud, meaning that many IT projects remain on-premise

This shows that there is still plenty of opportunities to unlock more value for your business.

Louis Fontaine, Google SMB Manager, Google

“With Google Cloud Platform your team can focus on your business, not your infrastructure”

Netpremacy Your Golf TravelSince integrating Google Cloud into their business in 2013, Your Golf Travel / SpaBreaks.com have utilised the full scope of Google’s Machine Learning portfolio such as BigQuery as an enabler to extract data from other systems, including e-commerce platforms to analyse data and make better business decisions.

Stephen Lewis, CTO, Your Golf Travel / Spabreaks.com

 

netpremacy events Unlock the power of BigQuery to gain insights into your business’s data through both real-time (streaming) and batch analytics at the same time. Get started with BigQuery to empower and influence your business during key decision making with analysis and visualisation of massive datasets.

Nadeem Sharieff, Data Engineer, Netpremacy 

Finally; the leading advice provided by the breadth of cloud experts for small/medium businesses is to simply get started with the cloud. Utlise some of the tools on a small, experimental scale, explore how the tools can be used as a pivotal role in your business’s future growth. Structure your business with the tools it needs to scale upwards, starting with Cloud as a baseline.

Netpremacy panelists

Netpremacy’s Change Management / CSS  team can help your team to plan for scale, from initial discovery and planning through to deployment and support. 

Couldn’t make it to our recent event? Register here to be the first to find out about our upcoming schedule of events located in both Leeds and London focusing on the topics that are trending in your industry.

Digital Transformation NetpremacySolutionize Global’s Cloud Leadership, Definitive Guide

We’re delighted to be featured in Solutionize Global’s Cloud Leadership, Definitive Guide. A deep dive into all aspects of success in a digital-first business. We are one of the 40+ contributors to share our insight and experiences around being successful leaders in the digital age. Download the free whitepaper to hear from our very own Ben Trood, Head of Business Development on thoughts around the importance of digital transformation.

DOWNLOAD NOW

To keep up to date with product announcements, updates, and events subscribe to our newsletter.

Netpremacy trainers

Christos Amyrotos –  Training Coordinator

My name is Christos Amyrotos and during my time working as Training Coordinator for Netpremacy I have learned the value of providing successful training sessions. Educating users on what is possible with Google Cloud’s suite of products is so rewarding, it has been a brilliant experience due to being on a constant learning curve as Google Cloud is forever evolving. One of the roles that come with my position is floorwalking. 

Floorwalking is a term we use, at Netpremacy, when visiting a customer site to offer at desk support and answer any questions end users may have on or around their Go-Live day. Floorwalking, to us, is essential to ensure that everyone experiences a smooth transition to G Suite and any questions are resolved as soon as possible. 

Netpemacy training services

Visiting a new customer site, especially for the first time, is always an energising and challenging experience; you are in their territory guiding them on how to use new technology in line with their internal best practice policies. Meaning that we have to dig a little deeper to solve very specific problems, as well as suggest new and better ways of working for individuals and teams. It’s incredibly rewarding to know that our customers have faith in us as trainers to answer their questions and help them learn a new way of working. We focus on gaining this trust by working with the project team to gain a deep understanding of company culture, inefficiencies that need addressing and what they are happy for us to recommend to those we come into contact with.

Netpremacy change management

 

Recently I attended an event at a customer site where end-users had the opportunity to ask any G Suite related questions during their lunch break. Excited by the opportunity to help  I jumped at the chance to attend!

We created a drop-in zone for users, at the customer site, with Netpremacy and Google banners and a selection of our lightweight yet powerful Pixelbooks so that people could get an insight into the Google tools we work with every day at Netpremacy, and how easy they are to use. 

Netpremacy training and change management

Our pop-up Netpremacy drop-in zone was visited by many G Suite users, with many interesting questions about the platform and with unique challenges for each of their workflows. 

Personally, I love it when an end-user finds the courage to speak to us and asks questions. It’s all too common that users are too shy to approach us thinking they have a “stupid” question but we always remind them that there is no such thing, every user has their own unique requirements. Of course, some questions were easier to answer than others and we were happy to spend time consulting on exactly what they were looking to achieve, in order to give them the most appropriate solution to meet their needs. 

One thing was certain; no one left our drop-in zone without receiving a bespoke solution to their question or enquiry; even if we had to do some more research and testing, we assured them we would get back to them with a clear solution.

That is just one reason why I find Netpremacy such a great place to work; we are encouraged to  take the time to listen to those we come into contact with. Even if it means we have to do some more research, we always endeavour to find the answers to their questions and love rising to the challenge of providing a solution to even the most difficult of problems. 

Netpremacy training and change management

We aim to make sure that our customers know we listened to their requests, and that we are working on it. Everyone who visited our drop-in zone left with a smile, feeling armed with the skills to confidently use G Suite and I do hope they felt as if they had gained more knowledge in the process. I think we all learned a lot that day and for that, I call it a success!

Netpremacy provides a range of training and change management services adapted to suit your specific business needs. Find out more about some of the services we can provide here.

To keep up to date with product announcements, updates, and events subscribe to our newsletter.