How Monzo moved their telephony to the Cloud, with Netpremacy

13 August 2019

How Monzo moved their telephony to the Cloud, with Netpremacy

Monzo cloud telephonyAbout the company:

Monzo Bank is the fastest-growing bank in the UK, with over 250,000 people a month opening an account. Customers manage everything through an intuitive app, and spend on distinctive hot coral cards.

The problem:

Monzo approached Netpremacy after it became clear that their existing telephony solution no longer suited business needs. After working with Monzo on previous projects, Netpremacy were well placed to find, name and tailor the best solutions in the market.Up until now, Monzo’s staff made business calls on their personal mobile phones. This offered no flexibility or group administration. It also meant that staff were giving out personal numbers, resulting in phone calls outside of working hours.

 

The solution:

After an initial consultation with Monzo, we identified that they needed an easily deployable solution that integrated seamlessly with G Suite. Monzo also wanted to simplify their administration process.

We decided that the product best suiting Monzo’s requirements was Google Voice. This fully hosted platform enabled fast deployment, integrating directly with their existing G-Suite infrastructure. Google Voice is able to scale rapidly with Monzo’s expansion and growth plans, allowing them to provision new users with ease.

“Netpremacy have been fantastic to work with, and we’re really seeing the benefits of working directly with a Google Cloud Premier Partner”

– Chris Hyder, Technical Operations specialist, Monzo

 

Why Netpremacy:

Monzo selected Netpremacy as their partner of choice building on our existing G Suite relationship, their deep technical knowledge and proven success across Google’s product portfolio.

‘Netpremacy are proud to partner with such an innovative and recognisable brand in Monzo and this project is a further step in strengthening our relationship’

– Andrew Martin, Netpremacy Commercial Director.

Find out more about the customers we have recently interacted with by visiting our case studies page. 

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17 July 2019

Google VoiceUltimate collaboration & mobile working with Google Voice

 

Complete your Google Workspace stack with Google Voice, and take your telephony into the cloud.

Google Voice

Simplicity and scalability 

Google Voice is a smart and scalable voice system solution that completes the unified communication stack for Google Workspace. Google Voice enables complete mobile working, as the number issued moves with you, meaning you can take calls from anywhere, on any device. The platform is built around simplicity, intelligence and scalability bringing together all your UC needs under a single licence. Along with a clear and transparent billing system adding and deleting users to Google Voice is simple, everything is managed through the G-Suite admin console with the click of a couple of buttons new voice users can be added or removed instantly.

In addition to this, Google Voice allows you to forward your personal Google Voice number to another phone number, enabling you to separate your work and personal identities, keeping your work life balance just as it should be. Disconnecting from work has never been easier, as features mean that working hours for voicemail and calls can be automatically based on your working hours, using calendar. This feature means that admins save time, you are in control. 

 

Read your voicemail

Don’t want to listen to your voicemail? Stuck in a meeting? Google Voice’s transcript feature saves time and lets you read your voicemail instead, straight in the voice app. Or send it straight to your inbox, to read later. 

 

Google VoiceBuilt in AI 

Spam calls are the bane of everyone’s life. They waste time and are more of an annoyance and inconvenience when you are on the go. However, this issue can now be avoided with the new features that Google Voice provides. The Artificial Intelligence features in Google Voice makes it possible to detect spam and prevent unwanted callers from getting through to you. This takes away from the distractions of spam callers, and lets you focus on the task at hand, saving time and increasing productivity. 

Many companies are already aware of the benefits of working collaboratively in the cloud, so it makes sense to ensure that all aspects of your business, including telephony, are combined in a scalable, and secure environment. Speak to our cloud telephony specialists to find out how Google Voice can simplify communication and collaboration in the cloud.

Email: treed@netpremacy.com

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09 July 2019

Netpremacy at Housing 2019

 

On the 25th June our sales team headed to Manchester for 3 busy days at the Housing 2019 expo show. We teamed up with our longstanding partners Ringcentral to co-host a stand at the exhibition. 

Netpremacy and RingCentral

Housing 2019 is one of the leading events for the housing industry. It is Europe’s largest and most inclusive housing festival. 

Our aim of the event was to meet leaders within the social housing industry and listen to the problems that they feel are most prevalent within the industry for them today.

Our objective was to share how the latest in Cloud Technology can revolutionise how Housing associations interact with their customers and how to drive customer service and success through modern technology. 

We enjoyed discussing ways to overcome existing challenges within the sector, and of course the stand would not have been complete without the standard Netpremacy table football! 

“The event was a great success for both Netpremacy and RingCentral, we met a number of leading figures within the industry and got a real feel for where the pain points are and how to tackle them head on using the latest in Cloud technology.”

Thomas Reed, Cloud Communications specialist, Netpremacy.

We teamed up with Ringcentral to host a guest speaker in the silent theatre at the exhibition, Sunny Dhami, Senior Director of Product Marketing spoke on behalf of RingCentral exploring how new technologies, such as Cloud Telephony, can bring huge advantages to the sector. He discussed in detail about how the housing industry is changing with a digital first strategy. Housing associations are entering a new era where customers are expecting more in terms of availability, customer service and response times. This is due to the service they have grown used to receiving in their day to day lives and expect the same. Cloud technology is rising to meet these expectations, as a result, housing associations need to keep up. This was demonstrated and showed how more housing associations are seeing the benefits of digital transformation. 

We had a fantastic time at the event, meeting so many interesting people with unique challenges to discuss. if you have any further questions about digital transformation, change management and Cloud technology in the housing association sector please do not hesitate to contact our cloud telephony specialist on treed@netpremacy.com

If you would like to find out more about cloud telephony,  download our free whitepaper. 

We host and attend a number of events and exhibitions throughout the year, with changing focuses, locations and target audiences. To stay up to date on where we will be next, visit our events page, and follow us on Twitter and Linkedin. 

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30 May 2019

Cloud Telephony: Next Generation Telecoms

Cloud telephony is a flexible solution that provides businesses a way to track the entire customer life cycle, from acquisition through to marketing to customer retention, through call centre solutions and live chat.

cloud telephonyContents:

  1. What is cloud telephony?
  2. Cloud telephony features
  3. The benefits
  4. Cost
  5. Reliability
  6. Flexibility

download ai whitepaper

 

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16 April 2019

Taking place in San Francisco across three days last week, Google Cloud Next proved to be, yet again, an unmissable event for the cloud technology, allowing the Netpremacy team to gain valuable insights into what 2019/20 looks like for the industry.

Google cloud Next

Amongst other exclusive updates, the biggest announcement for the Netpremacy team was the unveiling of Anthos, a platform that allows customers to write applications and run them anywhere; on-premise, in Google Cloud and even with other major public cloud providers. As well as this, Google Cloud also used this years event to announce a new serverless platform called Cloud Run, which will help customers run stateless HTTP-driven containers without worrying about the infrastructure, along with many other unique and exciting partnerships.

In addition, we saw some interesting advancements in G Suite which will be introduced in the year ahead, including integration between Google Assistant and the calendar app, G Suite and Microsoft Office communication improvements and the increased availability of the Google Voice telephony system.

So what were the Netpremacy team’s highlights?

Ben Trood, Head of Business Development (Google Cloud):

“This was my first trip to San Fran to attend Google NEXT and the sheer scale of the Partner ecosystem and customers attending was colossal. It was great to listen to Thomas Kurian’s key note and his google cloud nextapproach to Google Cloud, being the new CEO; I am particularly intrigued to see how his sales orientated approach will take Google Cloud forward given the huge market potential.

You rarely get a chance to engage with Global Partners to understand their business, approach and potential for partnerships between one another, so we appreciated the opportunity to do this. Also; the hospitality Google put on is unrivalled and it made the whole experience really enjoyable.

The developments around Multi Cloud with GCP were especially interesting to listen too. When this is paired with real-life customer examples of how they are utilising GCP, it really showcases how GCP is enabled digital transformation. Overall, Anthos has to be the stand out announcement of the event for me.”

 

Guy Ellis, Professional Services Director:

“I have been attending Google events in SF since 2012, the first partner event I attended had approximately 200 attendees. There were perhaps 30,000 attendees at this years event including many thousand partners. The day two “innovation” key-note was fantastic: digestible, quick-paced announcements with enough detail to excite my inner-geek…I did find myself in the afternoon signing up for alphas and betas! 

google cloud nextI really enjoyed the Day 2 evening Party; Gwen Stefani performed, someone who I’d probably not think of going to see, but thoroughly enjoyed! We also had a brief opportunity to meet Tariq Shaukat, President Of Partner and Industry Platforms. Gleaning insights from these high level industry peers is invaluable. I’m extremely excited about AutoML tables – I can think of so many use-cases for Netpremacy alone, combined with Big Query DTS SaaS connectors, analysing business data becomes a ‘no-brainer’. We are all looking forward to attending Google Next London this November.”

 

Adam Lewis, Head of Delivery:

“The Keynotes were great to get a quick summary of the new launches, but I also found the Oracle-SQL session to be really helpful.  It’s so big with so many sessions you have to really plan ahead.  You’re able to make each day specific to what you’d like to learn. “

 

Kevin Jordan, Customer Success Manager:

“This is the second time I’ve been able to attend NEXT. As with the first time, I found it incredible how big the event is and how much content Google is able to fit into the few days, it’s difficult actually deciding which sessions to attend!

The innovation keynote was very interesting, it was the main session that got me excited for the upcoming changes coming to the platform. I did really enjoy some of the breakout sessions, specifically the ones focused around; Hangouts Chat and the Security & Alert Centre.

I really enjoy getting the opportunity to engage with the Product Managers. Working in Customer Success Services it’s always good to be ahead of the curve to prepare customer for the upcoming new features.

Some of the solutions were demoed from the innovative technologies that were released. Specifically, the way that Connected Sheets utilised the power of Big Query – I think this will be huge for transitioning areas of the business who were limited by the capabilities of Google Sheets natively.

I enjoy engaging with new people to understand the business issues they are currently experiencing and how Netpremacy can assist to overcome them.”

The whole Netpremacy team were thrilled to be the first to hear the latest announcements from Google Cloud and are excited to begin planning how they can deploy these ground-breaking developments for their clients back on home turf. To find out how Netpremacy can transform your business using cutting-edge Cloud technologies, get in contact with our team.

02 August 2018

Disaster recovery and business have continuously become hot topics, however much of the focus is on protecting data and the systems surrounding it. The IT industry tends to fixate on things like phishing scams, cryptolockers, and data leaks; and as a business, you want to protect your staff and systems.

What about the phones?

In this blog, I will discuss the importance and best practice of disaster recovery in relation to your telephony system. As a telecoms consultant, the most prominent feature that I get asked about is the ability to have a reliable and effective disaster recovery solution in place, to which I always recommend moving to a fully hosted VoIP system. For those not familiar with this, VoIP stands for Voice over Internet Protocol – also referred to as broadband phone service, IP telephony, or voice over broadband – and offers telephone communications delivered over the Internet. It’s a unified communication package, which combines phone calls, faxes, email, voicemail, and Web and video conferences.

With this in mind, the aim of this blog is to highlight why I would recommend a hosted telephony system over a traditional on-premise, and to discuss the many ways that companies can ensure that they protect themselves and their customers.

Hosted Cloud Telephony vs Traditional PBX (Private Branch Exchange)

Businesses often do not realise the importance of a disaster recovery plan until it is too late as such it’s not hard to understand why businesses forget about their telephony. Traditionally, the phone company was in charge of business phones, as long as the ISDN (Integrated Services Digital Network) lines were functioning, you had service. If the lines went down you were left with nothing; the most you could do was request a forward to an external number that usually took between 1 – 2 hours to set up. However, in today’s modern workplace, with ever-increasing demands, that’s not good enough. This is where Hosted telephony really shines through.

By moving the PBX to the cloud, you are removing the operational risk associated with on-premise equipment and physical ISDN lines. Here are some of the advantages a cloud-based PBX has over legacy ISDN connections:

  • The disaster recovery functionality ensures that employee productivity will not become stagnant due to a lack of access to information,
  • Communication is made easy in the recovery process thanks to features like advanced call routing,
  • Voicemail, Contacts, Fax and Call Information are all safe when the VoIP system is using the Cloud,
  • Recovering your information can be done with ease from any device,
  • Employees will be able to take advantage of seamless mobile working.

If the worst should happen…

We all know that a business can be affected by a variety of disasters such as fire, network failure, weather-related incidents or malware attacks. When companies purchase a hosted phone system they are taking a step in the right direction by having a fully redundant solution. Features like call routing, video and web conferencing and configuration are always available. No matter the circumstance a Hosted system keeps your employees in-touch and ready to work from anywhere.

How cloud can help to protect you in a disaster:

  • In the event of a disaster, a traditional PBX system doesn’t allow employees to access their phones and information the way a Hosted VoIP system does.
  • A traditional PBX system may not have a dial tone in the event of a large storm or power outage, while a Hosted VoIP system will be operating to its full capabilities.
  • During a catastrophe, a Hosted VoIP system gives the option to employees to work from where they are safe.
  • The abilities of Hosted VoIP systems are possible by the diverse locations of servers, allowing for the system to always be operational, no matter where a disruption may occur.

Additional measures

Of course, no system is 100% bulletproof and the same goes for hosted VoIP. The best disaster recovery solution is to take a proactive approach. As a business, you may have taken the biggest step you can by moving to the cloud; but there are other factors to consider when looking at the entire DR picture. These additional layers are optional and considered best practice; they focus on prevention and monitoring and will add protection and redundancy to your existing systems.

Backup Internet Connectivity

VoIP phones require the Internet to work so any DR plan should account for the loss of connectivity. Do you have a second line to switch over if the primary one fails? What happens if your ISP goes down? Some organisations prefer to have a second line from a different provider for this exact scenario. Your business should be able to carry on working if your primary Internet went down.

VoIP Monitoring Systems

One of the crucial elements of disaster recovery is notification. How do you know when to kick your backup plans into action? VoIP monitoring systems help with that. This is something not offered by traditional PBX platforms, that will actively monitor and report on the state and quality of the calls within the platform and report directly back to the user.  Even a few minutes of downtime can be costly to a business and being forward-thinking will help you recover faster.

Automatic Failover

Reputed VoIP service providers will offer automatic failover protection. This means if calls cannot be completed, the system will roll over to an alternate solution. If you don’t use hosted services, you might need to create your own failsafe systems.

Do you automatically forward calls to your employees’ mobile devices? Not everyone likes to get business calls on their personal phones. Will you allow your staff to use their personal VoIP services instead? If yes, you will have to reimburse them for business calls. You may have to create DR plans in conjunction with other policies such as BYOD (bring your own device), corporate expense reimbursement, and storm evacuation.

What DR Plans does your Provider have?

Just because you use cloud VoIP services doesn’t mean you’re off the hook when it comes to disaster recovery planning. You should talk to your vendor and see what plans they have to recover from a disaster. After all, you’re depending on their ability to provide phone services to get you through a crisis. Suppose your vendor has 4 data centers. Are they all in the same location/region? Some disasters can strike a large area, so this might actually be a risk.

What happens if one of the data centers loses power? Are calls automatically re-routed? How quickly can they notify you when something goes wrong? Not all vendors know how to manage disaster recovery properly and you need to make sure your provider is prepared as well as you are!

Summary

The age of the on-premise ISDN based PBX is drawing to a close. This is confirmed by BTs’ decision to begin the staged phase-out of all ISDN lines starting in 2020, essentially speeding up cloud telephony adoptions for business.*

Traditional telephony is unable to provide an adequate solution to this demand and as such we are seeing the adoption of cloud telephony become more popular. Cloud-based telephony is no longer the domain of SMBs and early adopters, it has now matured to the point that it is adopted by some of the largest global brands. They recognise the advantages it brings from a piece of mind point of view when it comes to redundancy and recovery, and that it offers unparalleled flexibility. Now all that remains is for other companies to take the next step for themselves.

 

If your interested in finding out more about cloud telephony please contact us for more information. 

 

* https://www.intouchcomms.co.uk/blog/bt-isdn-switch-off.html