Zendesk & Netpremacy: Engaging with citizens in the digital age 6 November 2019
We are delighted to share our latest insights into the customer experience in government sector, together with a great customer case study from the Department for Education as they share how they are engaging with citizens in the digital age. Learn how Zendesk can support your organisation in partnership with Netpremacy, and provide some ready-to-use tips on how to maximise your CX. We will also cover how integrations with G Suite, Hangouts, and instant messaging through WhatsApp can make a real difference to your customer satisfaction.
To finish our conference, we'll open the floor to your questions and networking opportunities with your peers over lunch.
|9:00 - 9:30||Registration|
|9:30 - 9:45||Introduction & welcome - Andy Eden, Netpremacy|
|9:45 - 10:10||Customer experience trends - TBC, Zendesk|
|10:10 - 10:30||The "Empowered Citizen" CX journey - Demo by TBC, Netpremacy|
|10:30 - 10:50||How to engage with the citizens on any channel - TBC, Netpremacy|
|10:50 - 11:10||Coffee break|
|11:10 - 11:40||The mobile citizen meets the remote contact centre worker - Andy Eden, Netpremacy|
|11:40 - 12:10||Customer story: The future of CX at DofE - Caroline Mason, Department of Education|
|12:10 - 12:30||Panel discussion|
|12:30||Lunch and networking|