Netpremacy Events Attend a Netpremacy Event to find out more about how we can help to transform your business.

Netpremacy events

Netpremacy events are always running throughout the year with different shifiting focuses. They are a great way to stay up to date with the constantly evolving technology arena and with the opportunity to ask the experts directly, there’s always value to be had. The unique and comprehensive relationships we have with our partners allows us to provide you exclusive opportunity to speak directly to the people you need to.

We run a number of different events throughout the year, some are partner-led events which collaborate with our partners from Google, Zendesk, RingCentral, and Lumapps. Many of our events focus on Big Data, Machine Learning, Artificial Intelligence and Google Cloud. Whilst other events are more customer based. You can also keep an eye on our social media profiles to also find out what our next Netpremacy event will involve.

Join us for our next Netpremacy event to find out how we can help your business.

If you have any questions regarding our upcoming events feel free to contact us.

Zendesk & Netpremacy: Engaging with citizens in the digital age 6 November 2019

Time: 9:00am

Date: 6 November 2019

Location: National Gallery - Conference Room 1 Sainsbury Wing Entrance, Trafalgar Square Charing Cross, London WC2N 5DN

We are delighted to share our latest insights into the customer experience in government sector, together with a great customer case study from the Department for Education as they share how they are engaging with citizens in the digital age. Learn how Zendesk can support your organisation in partnership with Netpremacy, and provide some ready-to-use tips on how to maximise your CX. We will also cover how integrations with G Suite, Hangouts, and instant messaging through WhatsApp can make a real difference to your customer satisfaction.

To finish our conference, we'll open the floor to your questions and networking opportunities with your peers over lunch.

Agenda

9:00 - 9:30 Registration
9:30 - 9:45 Introduction & welcome - Andy Eden, Netpremacy
9:45 - 10:10 Customer experience trends - TBC, Zendesk
10:10 - 10:30 The "Empowered Citizen" CX journey - Demo by TBC, Netpremacy
10:30 - 10:50 How to engage with the citizens on any channel - TBC, Netpremacy
10:50 - 11:10 Coffee break
11:10 - 11:40 The mobile citizen meets the remote contact centre worker - Andy Eden, Netpremacy
11:40 - 12:10 Customer story: The future of CX at DofE - Caroline Mason, Department of Education
12:10 - 12:30 Panel discussion
12:30 Lunch and networking
Register for this event

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