Cuting the cord 11 April 2019
Cutting the Cord - Bringing Customer Service into the 21st Century
In today’s digital economy, call centre agents are often at the core of a business, and in some cases, they are the business. The new breed of
In 2018, 18% of all retail sales in the UK were made through e-commerce sites, and this figure is set to grow exponentially. This growth in instant transactions coupled with the demand for same-day services is fuelling consumer desire for immediacy across all brand touchpoints including customer service and first call resolution.
In today’s digital economy, call centre agents are at the core of a business and the new breed of digitally aware and experience-driven millennials are forcing companies to rethink how they communicate with their customers.
We are teaming up with RingCentral, the market leader in cloud-based unified communications & collaboration, to host an industry roundtable for customer service and IT professionals across industries such as retail, manufacturing and telecommunications.
The round table will provide an opportunity to discuss the millennial consumer expectations, the impact of Machine Learning and Artificial Intelligence, the “true” Omnichannel experience, existing industry challenges, and how modern Cloud technology can meet all of these head on.
Agenda
- 15:00 - 15:30: Arrival and welcome drink
- 15:30 - 15:45: Introduction from Netpremacy and RingCentral
- 15:45 -16:30 Discussion around the 21st Century Contact Centres
- 16:30 - 17:00: Q&A with RingCentral & Netpremacy
- 17:00 Onwards: Networking drinks and snacks
Location: ME London, Strand, London WC2R 1HA
The future of working 25 April 2019
The Future of working
Intelligent working in the Cloud
Hear from Google and Ovo Energy about the future of working!
We are hosting an event in our Leeds city centre Google-themed offices. Please sign up to secure your place at the event, as we have limited spaces and it is a ticket only event.
G Suite has greatly developed over the past decade, making collaboration more intelligent. AI and Machine Learning are used to protect the world’s emails, and G Suite enables businesses to concentrate on collaboration to better connect their teams. G Suite is now helping Over 5 Million businesses all over the globe to collaborate better and work smarter.
Hear from Google on collaboration with our new Grab and Go scheme, and OVO Energy on G Suite has enhanced collaboration and the future of their company. Our highly skilled team of technical engineers will be on hand to answer any questions you may have. There will also be an opportunity for networking drinks and snacks.
Business owners - come to speak to our specialists about your current Cloud strategy. As Leeds is the growing tech hub in the North, we want to learn more about how our local businesses collaborate.
