Netpremacy is a global IT solutions provider based in Leeds, UK. Specialising in the design and deployment of cloud services, we partner with leading corporations including Google, Zendesk, RingCentral and LumApps. As a Google Premier Partner, we supply organisations with cutting-edge cloud solutions from Google, including Google Workspace, Google Drive, Google Cloud Platform and Chrome devices.
Netpremacy is a Google Premier Partner who focus on delivering world-class enterprise solutions for large global companies. Supporting over 3000 customers in over 30 countries around the world, our services are backed by leading global network operations and customer care engineers providing the infrastructure to deliver exceptional solution support.
Netpremacy is a young and fast-growing company. We like to think that our working environment is dynamic and modern. Our offices are located in the heart of the city center, just a 5 minute walk away from the train station. Our offices in Leeds are all open plan and Google-themed. We like to work in an open and friendly environment which helps us to be as collaborative as we need to. Our offices are kitted out with the latest high spec Google technology, using technology such as Jamboards and Hangouts Meet Hardware to emerge ourselves in the Google culture.
To create environments in which we and our customers can be successful, delivering value through secure, lean, automated operations whilst looking for opportunities for innovation. Continuously improving through open, honest feedback and collaboration.
DO THE RIGHT THING
The Customer Success Team assists and drives our customers in their Cloud journey in various ways. We work cross-functionally with sales, support, project delivery, and our partner Google to ensure that our customers are happy with our products and we serve as customer advocates that help achieve their strategic technology mission. We also lead initiatives that drive the adoption of our products, helping customers realise the full potential of their investment in technology.
You’ll turn schools, companies, and government organisations into Google product lovers. You drive post-deployment customer success by promoting best practices, accelerating feature adoption, cultivating relationships, and helping customers share and discover new ways to create magic moments using technology.
You will operate as the primary contact for a customer at both a technical level and an adoption/change standpoint. You will need to bring a good understanding of technology and security fundamentals, you will be trained in Google products but previous experience will be to your advantage.
You will collaborate with sales, project delivery teams, and other CSM’s to manage innovative programs that strengthen our customer relationships using a variety of technology platforms.
Hours: Full time.
Closing date: Ongoing.
How to apply: Please send your CV and cover letter to firstname.lastname@example.org
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