Customer Success Manager

Customer Success Manager

About Netpremacy

About Netpremacy

Netpremacy is a global IT solutions provider based in Leeds, UK. Specialising in the design and deployment of cloud services, we partner with leading corporations including Google, Zendesk, RingCentral and LumApps. As a Google Premier Partner, we supply organisations with cutting-edge cloud solutions from Google, including G Suite, Google Drive, Google Cloud Platform and Chrome devices.

Netpremacy is a Google Premier Partner who focus on delivering world-class enterprise solutions for large global companies. Supporting over 3000 customers in over 30 countries around the world, our services are backed by leading global network operations and customer care engineers providing the infrastructure to deliver exceptional solution support.

Netpremacy office leedsNetpremacy Google office LeedsNetpremacy office leeds city centre

Netpremacy is a young and fast-growing company. We like to think that our working environment is dynamic and modern. Our offices are located in the heart of the city center, just a 5 minute walk away from the train station. Our offices in Leeds are all open plan and Google-themed. We like to work in an open and friendly environment which helps us to be as collaborative as we need to. Our offices are kitted out with the latest high spec Google technology, using technology such as Jamboards and Hangouts Meet Hardware to emerge ourselves in the Google culture.

What we offer

  • A dynamic working and learning environment with a fast-paced cutting-edge Google Cloud provider.
  • We work with some of the most exciting new technologies around. You can learn from the experts including; Google, Zendesk and RingCentral in helping to build new solutions and establish best-practice on the leading edge of technology.
  • We have a wide range of projects with some of the biggest brands in the world and our customers and their requirements are extremely varied.
  • Our office is friendly, with a lot of fun and games, and we try to make leeway for your commitments outside of work. We appreciate that everyone is different, and everyone has something unique to add to our growing team.

Netpremacy Perks 

  • Flexible working hours
  • Open plan, relaxed environment
  • Your own company laptop/computer
  • Free food Friday’s
  • Regular social activities
  • Free private healthcare
  • Competitive salary
  • Leeds city centre location
  • On-site gym & other amenities
  • Regular free massage on-site

Job Specification

The Mission
To create environments in which we and our customers can be successful, delivering value through secure, lean, automated operations whilst looking for opportunities for innovation. Continuously improving through open, honest feedback and collaboration.

Principles:
DO THE RIGHT THING
TAKE RESPONSIBILITY
BE TRANSPARENT
CONTINUOUSLY IMPROVE
TAKE PRIDE

The Customer Success Team assists and drives our customers in their Cloud journey in various ways. We work cross-functionally with sales, support, project delivery, and our partner Google to ensure that our customers are happy with our products and we serve as customer advocates that help achieve their strategic technology mission. We also lead initiatives that drive the adoption of our products, helping customers realise the full potential of their investment in technology.

You’ll turn schools, companies, and government organisations into Google product lovers. You drive post-deployment customer success by promoting best practices, accelerating feature adoption, cultivating relationships, and helping customers share and discover new ways to create magic moments using technology.

You will operate as the primary contact for a customer at both a technical level and an adoption/change standpoint. You will need to bring a good understanding of technology and security fundamentals, you will be trained in Google products but previous experience will be to your advantage.
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You will collaborate with sales, project delivery teams, and other CSM’s to manage innovative programs that strengthen our customer relationships using a variety of technology platforms.

Responsibilities

  • Serve as a primary liaison to a customer. Be responsible for delivering workshops to educate customers on product best practices, watchpoints and setup, as well as facilitating operational calls to review issues/escalations and track initiative progression.
  • Work on and develop initiatives to drive product adoption, administrative optimization, and customer satisfaction with our services.
  • Share in-depth G Suite expertise to support the technical relationship with our customers, including product and solution briefings, proof-of-concept work, and the coordination and prioritisation of solutions impacting customer adoption of Google Cloud.
  • Work cross-functionally to troubleshoot and escalate issues as needed for customers including interactions with our teams to make movement on getting issues resolved.

Desirable Skills

Minimum qualifications:

  • Excellent understanding of technology and security fundamentals
  • Experience in technical project/programme management, either in corporate IT, professional services, consulting or product development or 4 years of experience in an IT system administrator role.
  • Experience with PaaS and SaaS technologies including collaboration tools, identity and access management (IAM), and light scripting.
  • Excellent organizational, analytical and influencing skills.
  • Ability to speak and write in English fluently and idiomatically.

Preferred qualifications:

  • Experience with on-premise and cloud-based mail delivery, routing, and filtering technologies.
  • Experience in mobile device management and relevant 3rd party integrations.
  • Experience with cloud security including identity and access management (IAM), SSO, OAuth, and 2-step verification.
  • Experience with data loss prevention (DLP), retention and e-discovery technologies.
  • Ability to quickly learn, understand and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
  • Hours: Full time.
    Closing date: Ongoing.
    How to apply: Please send your CV and cover letter to careers@netpremacy.com

    You can view more of our job opportunities here.