Netpremacy is a global IT solutions provider based in Leeds, UK. Specialising in the design and deployment of cloud services, we partner with leading corporations including Google, Zendesk, RingCentral and LumApps. As a Google Premier Partner, we supply organisations with cutting-edge cloud solutions from Google, including G Suite, Google Drive, Google Cloud Platform and Chrome devices.
Netpremacy is a Google Premier Partner who focus on delivering world-class enterprise solutions for large global companies. Supporting over 3000 customers in over 30 countries around the world, our services are backed by leading global network operations and customer care engineers providing the infrastructure to deliver exceptional solution support.
Netpremacy is a young and fast-growing company. We like to think that our working environment is dynamic and modern. Our offices are located in the heart of the city center, just a 5 minute walk away from the train station. Our offices in Leeds are all open plan and Google-themed. We like to work in an open and friendly environment which helps us to be as collaborative as we need to. Our offices are kitted out with the latest high spec Google technology, using technology such as Jamboards and Hangouts Meet Hardware to emerge ourselves in the Google culture.
The person we are looking for will be tasked with providing support to our global client base, predominantly supporting those using G Suite.
We are looking for someone who is a great communicator, with good problem-solving skills and a natural ability to understand and work with new technologies.
Preferably, you will have previous experience in a similar technical support role or a technology related degree or qualification. Regardless of your experience, you should be eager to embrace new technologies and regular consumption of technology blogs is advantageous to help further your career. An understanding of general IT troubleshooting is vital to this position.
This role comes with great opportunity to learn and progress, for the right candidates that are willing to show a passion to the role and to providing great customer service.
Responsibilities will include:
Troubleshooting support escalations from customer system administrators.
Troubleshooting support queries from customer end-users.
Provide assistance in training and deployments.
Provide general IT support for the Netpremacy team.
Learning how to use G Suite and working towards becoming a G Suite technical deployment specialist.
Hours: Full time.
Closing date: Ongoing.
How to apply: Please send your CV and cover letter to firstname.lastname@example.org