Support Technician

Support Technician

About Netpremacy

About Netpremacy

Netpremacy is a global IT solutions provider based in Leeds, UK. Specialising in the design and deployment of cloud services, we partner with leading corporations including Google, Zendesk, RingCentral and LumApps. As a Google Premier Partner, we supply organisations with cutting-edge cloud solutions from Google, including G Suite, Google Drive, Google Cloud Platform and Chrome devices.

Netpremacy is a Google Premier Partner who focus on delivering world-class enterprise solutions for large global companies. Supporting over 3000 customers in over 30 countries around the world, our services are backed by leading global network operations and customer care engineers providing the infrastructure to deliver exceptional solution support.

Netpremacy office leedsNetpremacy Google office LeedsNetpremacy office leeds city centre

Netpremacy is a young and fast-growing company. We like to think that our working environment is dynamic and modern. Our offices are located in the heart of the city center, just a 5 minute walk away from the train station. Our offices in Leeds are all open plan and Google-themed. We like to work in an open and friendly environment which helps us to be as collaborative as we need to. Our offices are kitted out with the latest high spec Google technology, using technology such as Jamboards and Hangouts Meet Hardware to emerge ourselves in the Google culture.

What we offer

  • A dynamic working and learning environment with a fast-paced cutting-edge Google Cloud provider.
  • We work with some of the most exciting new technologies around. You can learn from the experts including; Google, Zendesk and RingCentral in helping to build new solutions and establish best-practice on the leading edge of technology.
  • We have a wide range of projects with some of the biggest brands in the world and our customers and their requirements are extremely varied.
  • Our office is friendly, with a lot of fun and games, and we try to make leeway for your commitments outside of work. We appreciate that everyone is different, and everyone has something unique to add to our growing team.

Netpremacy Perks 

  • Flexible working hours
  • Open plan, relaxed environment
  • Your own company laptop/computer
  • Free food Friday’s
  • Regular social activities
  • Free private healthcare
  • Competitive salary
  • Leeds city centre location
  • On-site gym & other amenities
  • Regular free massage on-site

Job Specification

The person we are looking for will be tasked with providing support to our global client base, predominantly supporting those using G Suite.

We are looking for someone who is a great communicator, with good problem-solving skills and a natural ability to understand and work with new technologies.

Preferably, you will have previous experience in a similar technical support role or a technology related degree or qualification. Regardless of your experience, you should be eager to embrace new technologies and regular consumption of technology blogs is advantageous to help further your career. An understanding of general IT troubleshooting is vital to this position.

This role comes with great opportunity to learn and progress, for the right candidates that are willing to show a passion to the role and to providing great customer service.

Responsibilities will include:

Troubleshooting support escalations from customer system administrators.

Troubleshooting support queries from customer end-users.

Provide assistance in training and deployments.

Provide general IT support for the Netpremacy team.

Learning how to use G Suite and working towards becoming a G Suite technical deployment specialist.

Desirable Skills

  • Experience using and administering G Suite
  • Experience of administering Active Directory
  • Microsoft Exchange experience

Hours: Full time.
Closing date: Ongoing.
How to apply: Please send your CV and cover letter to careers@netpremacy.com