July 2019
About Rentokil Initial
Rentokil Initial is the world’s largest pest control and hygiene services company and employs 46,000 colleagues. Rentokil works with commercial and residential properties, tackling common pests such as rodents, flies, and biting insects.
The Challenge
Rentokil has been a user of Google technologies for 11 years and was one of the original enterprise adopters of Google Workspace.
Rentokil found that their desire to shift from Windows to Chrome environments became a challenge due to the limited experience and knowledge within their previous partner’s range of expertise, so they chose to partner with Netpremacy to elevate their use of Google products.
The Netpremacy team joined Rentokil at their offices to spend time with stakeholders from sales, customer care and IT to understand the challenges and questions concerning moving to Chrome. Being on-site with Rentokil meant that Netpremacy had a full understanding of the day-to-day business operations and recognised the challenges in moving to Chrome from multiple perspectives.
“We’d been trying to migrate to Chrome for quite some time, so Netpremacy arranged for Simon (Account Director) and Kevin (Customer Success Manager) to spend two or three days at our Leeds depot with personas from various departments, to learn the business and understand the challenges they were facing with the move to Chrome and explain how the technology could help them. This is an example of how the account team goes over and above.” – Ed Higgs, Group Director of IT Shared Services at Rentokil Initial
To further drive the adoption of ChromeOS across Rentokil’s UK offices, Netpremacy spent time with Rentokil’s stakeholders to share how the technology will help their job and explain the benefits in relatable terms. A Jamboard was used to drive intrigue and excitement leading building towards the further adoption of Chromebooks across the business.
What’s next?
Rentokil continues to deploy Chrome devices across the 75 countries that they operate within. Netpremacy is helping Rentokil to scale its operations by creating a central IT capability. A Champions network will be used to drive passion for technology and engagement with Chrome within their diverse geographical regions.
“We are limited in the amount of IT resource we have globally, so Netpremacy is helping us to create that central capability that can infuse all of the Champions with their passion for Chrome.” – Ed Higgs, Group Director of IT Shared Services at Rentokil Initial
Netpremacy is seen as an extension to Rentokil’s internal IT team, providing governance, fresh ideas and proactively bringing opportunities and introducing new functionalities. Internally, Rentokil has a lean IT team supporting over 45,000 Google Workspace accounts and 4,000 Chromebooks globally, but this is manageable with Netpremacy’s support. Rentokil is an ambitious, acquisitional company, growing rapidly having acquired over 200 companies in the last three years alone. This has meant that their Google Workspace estate is also growing. The project of consolidating these Google Workspace instances is key to their 2020 plans with Netpremacy. The continuation of driving their champions network for Chrome OS adoption is also key for their plans.
“That triumvirate between ourselves (Rentokil), Netpremacy and Google has worked well for creating an actionable plan for the business’s IT future.”
-Ed Higgs, Group Director of IT Shared Services at Rentokil Initial
