 Netpremacy Google
Terms and Conditions
Netpremacy Ltd has agreed to supply the Services
to you on the following terms and conditions.
These terms and conditions exclude and/or
supersede any previous statements or agreements
between the parties (whether written or oral)
relating to the provision of the services.
In the event of any conflict between this
Agreement and any other document referred to as
containing terms that relate to the services, this
agreement shall prevail.
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1. |
Definitions |
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1.1. |
In this document the following words or
expressions have the following meanings: |
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(a) |
"Initial Term" means the duration of contract
stipulated on a signed Order Form |
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between Netpremacy and the Customer; |
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(b) |
"Registered Usage" refers to the amount of
users stipulated on a signed Order |
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Form between Netpremacy and the Customer; |
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(c) |
"Customer" refers to the party purchasing the
Services from Netpremacy; |
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(d) |
"Order Form" means the agreement between the
parties which includes order |
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and pricing details; |
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(e) |
"Services" are as defined on a signed Order
Form between Netpremacy and the
Customer |
2.
Services
Netpremacy will provide to the Customer the
Services subject to the Order Form and these terms
and conditions.
3.
Fees and Billing
Netpremacy will bill the Customer for the Services
at the address specified on the Order Form.
4.
Price and Payment
4.1
Value Added Tax will be charged at the rate
appropriate at the date of the invoice
4.2
Payment of the full invoice value must be made
within the period stated on the Order Form. The
contents of the invoice, including the price,
shall, in the absence of a manifest error, be
deemed to have been accepted by the Customer
unless the buyer has notified Netpremacy in
writing within 3 working days from the date of the
invoice that such contents are disputed.
4.3
Unless otherwise agreed payment must be made in
pound sterling, within thirty (30) days of the
Customer receiving the invoice. All amounts paid
after the due date will bear interest at the
highest rate allowed by law from the date when
payment was due until the date payment is
received. If the Customer fails to make a payment
by the due date, the Customer will be responsible
for all expenses (including legal fees) incurred
by Netpremacy in collecting the amounts due.
4.4
The Customer shall notify Netpremacy if at any
time their actual usage exceeds the registered
usage and Netpremacy will increase the registered
usage accordingly. Additionally Netpremacy shall
monitor the Customer’s actual usage of the service
and if the Customer's actual usage exceeds the
registered usage, Netpremacy shall increase the
registered usage accordingly. Netpremacy shall
notify the Customer in writing accordingly
detailing such actual usage and provide a revised
registered usage for the Customer. The Customer
shall have a period of fourteen (14) days in which
to notify Netpremacy of a bona fide dispute
regarding such registered usage. Where Netpremacy
increases the registered usage, Netpremacy will
raise additional invoices in respect of the
Customer and/or make adjustments to subsequent
invoices to cover charges for the increase in
registered usage on a pro-rata basis for the
remaining part of the then current invoicing
period for the Customer.
4.5
Increases in Registered Usage shall be in blocks
equal to five (5) or multiples of five (5) and any
number of members or other chargeable units.
5. Term
5.1
The initial term shall be as defined.
5.2
At the end of the initial term, this Contract
shall be renewed automatically for consecutive
renewal terms of
twelve (12) months, unless terminated by the
either party by providing the other party written
notice ninety (90) days prior to the end of the
applicable term delivered in accordance with
Section 20, “Notices”. Netpremacy may revise its
rates (including, but not limited to, the fee per
Mailbox/Unit) with thirty
(30) days prior written notice to the Customer,
effective for the following term.
6.
Termination
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6.1 |
Either party may terminate this Contract for
cause upon written notice if the other party
fails to cure any |
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material breach of this Contract within
thirty (30) days after receiving written
notice of such breach; |
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provided however that the period to cure a
breach with respect to payment shall be ten
(10) days. |
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6.2 |
If the Customer terminates this Contract
for cause in accordance with this
Section, Netpremacy shall |
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refund to the Customer any prepaid
amounts applicable to the period
following the effective date of |
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termination. Other than as may be
provided elsewhere in this Contract,
such termination shall be |
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the Customer’s sole and exclusive remedy in
case of a material breach of this Contract by
Netpremacy. |
6.3
Upon the exchange of a Signed Order form a legally
binding contact is issued. If the Company wishes
to exit this contract at any point before the
Services are commenced a fee will be apportioned
to the Customer at a reasonable rate to reflect
any expense Netpremacy has suffered.
7.
Customer Obligations
During the term of this Contract, the Customer
shall have the following obligations, in addition
to those set forth elsewhere in this Contract;
7.1
The Customer is and will remain solely responsible
for complying with all laws, rules and regulations
regarding the management and administration of its
email system, including but not limited to,
obtaining any consent and/or acknowledgement from
its employees and service providers (if
applicable) in managing its email system. the
Customer acknowledges and agrees that Netpremacy
and Google’s responsibilities and liability do not
extend to the internal management of the
Customer’s email system and that Google is merely
a data-processor and does not control and is not
responsible for the management or administration
of the Customer’s email and/or its data.
7.2
The Customer agrees that it shall not resell the
Services or create or offer derivative versions of
the Services either directly or through a third
party.
7.3
For each mailbox for which the Customer will be
routing email through the Services, the Customer
shall establish an email account in the Google
Message Center. The Customer shall not allow more
than five (5) alternative addresses/aliases for
each email account established in the Google
Message Center, unless agreed in writing with
Netpremacy in writing prior to the order.
7.4
IF THE CUSTOMER FAILS TO COMPLY WITH THE
OBLIGATIONS SET FORTH IN SECTION 7.2 AND/OR
SECTION 7.3, NETPREMACY SHALL INFORM THE CUSTOMER
THEREOF AND RESERVES THE RIGHT TO SUSPEND THE
SERVICES UNTIL SUCH FAILURE IS REMEDIED.
NOTWITHSTANDING THE FOREGOING, THE FAILURE OF THE
CUSTOMER TO COMPLY WITH THE OBLIGATIONS SET FORTH
IN THIS SECTION 7 MAY BE DEEMED A MATERIAL BREACH
OF THIS AGREEMENT.
8. Warranty
8.1
Netpremacy warrants that the Services will meet
the requirements set forth in the Service Level
Agreement attached hereto as Attachment 1.
In the event of a breach of the foregoing
warranty, as the Customer’s sole and exclusive
remedy, Netpremacy will provide the remedy set
forth in the SLA.
8.2
EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION 8,
NETPREMACY MAKES NO WARRANTIES OF ANY KIND,
INCLUDING, BUT NOT LIMITED TO, ANY EXPRESS OR
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, ACCURACY OR
NON-INFRINGEMENT. The Customer understands and
acknowledges that there is no guarantee that all
spam and all viruses will be eliminated and that
legitimate email will not be occasionally
quarantined as spam, and that the above warranty
does not include any such promises. Further,
Disaster Recovery services are provided only up to
the spooling level selected by the Customer, and
if such spooling level is exceeded, messages may
bounce back to the sender.
9.
Ownership
The Services and all intellectual property rights
relating to the Services are and shall remain the
exclusive property of Google.
10. Confidentiality
10.1
Netpremacy and the Customer both acknowledge that
in the course of this Contract, each party may
have access to the other’s Confidential
Information. “Confidential Information,” as
used in this Contract, means information not
generally known to the public, in written, oral or
any other form that a party designates as being
confidential or that, under the circumstances
surrounding disclosure, should be clear that it is
confidential. For clarity, The Confidential
Information shall also include the Customer’s
emails that are subject to the Services.
10.2
The obligations of this Section 10 shall not apply
to Confidential Information that (i) was in the
possession
of, or was rightfully known by a receiving party,
without an obligation to maintain its
confidentiality, prior to the time of disclosure;
(ii) is or becomes generally known to the public
without violation of this Contract; or (iii) is
obtained by a receiving party in good faith from a
third party having the right to disclose it
without an obligation of confidentiality.
10.3
Each party hereby agrees that during the term of
this Contract and for a period of two (2) years
after the expiration of this Contract, it will not
make any such Confidential Information available
to any third party and will not use the other’s
Confidential Information for any purposes other
than to exercise its rights and perform its
obligations under this Contract. Each party shall
take all reasonable steps to ensure that the
other’s Confidential Information is not disclosed
or distributed by its employees or agents in
violation of the terms of this Contract, and in
any event each party shall exercise the same
prudent practice in preserving this information as
it does to preserve its own Confidential
Information. The foregoing obligations will not
restrict either party from disclosing the other
party’s Confidential Information or the terms and
conditions of this Contract pursuant to the order
or requirement of a court or other governmental
body, provided that the party required to make
such disclosure gives prompt notice to the other
party to enable it to contest such order or
requirement.
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11. |
Indemnity |
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Netpremacy, at its expense, shall indemnify,
defend and hold harmless the Customer against
any losses, costs and damages arising from a
claim by a third party against the Customer
that the Services, or any part
thereof, infringe any
U.K. intellectual
property or
proprietary rights of
such third party
or misappropriates any protected trade secret
of such third party. Netpremacy
obligations under this Section.
11 are subject to the Customer providing
Netpremacy with (i) prompt written notice of
the claim, (ii) sole control over the defense
or settlement (subject, in the case of
settlement, to the Customer’s consent, which
consent shall not be unreasonably withheld or
delayed), and (iii) reasonable support and
cooperation with regard to the
defense.
In
the event that Netpremacy right
to provide the Services
is enjoined or in Netpremacy
reasonable opinion is likely to be enjoined,
Netpremacy may, at its expense, obtain the
right to continue providing the Services,
replace or modify the Services so that they
become non-infringing but remain functionally
equivalent, or if such remedies are not
reasonably available, terminate this Contract
without liability to the Customer. |
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12.
Limitation of Liability
EXCEPT REGARDING THE CONFIDENTIALITY OBLIGATIONS
UNDER SECTION 10, IN NO EVENT WILL EITHER PARTY BE
LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL,
PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING,
WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE,
LOSS OF DATA OR LOSS OF GOODWILL), ARISING OUT OF
OR IN CONNECTION WITH THIS CONTRACT OR THE
PERFORMANCE OR OPERATION OF THE SERVICES, WHETHER
SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON
BREACH OF CONTRACT, BREACH OF WARRANTY, TORT
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR
OTHERWISE, AND WHETHER OR NOT SUCH PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Except
regarding the indemnity obligations under Section
11, “Indemnity,” in no event shall either party’s
liability for any damages hereunder exceed the
amounts paid by the Customer to Netpremacy during
the twelve (12) month period preceding the
causation of the damages.
13.
Assignment
Either party may assign this Contract in its
entirety, but not in parts, to its parent company,
affiliate or subsidiary, or in connection with a
merger, consolidation, or sale or other
disposition of all or substantially all of its
assets. Any other assignment shall be null and
void, except with the other party’s prior written
consent. This Contract and all obligations shall
be binding upon and inure to the benefit of the
parties’ successors and lawful assignees.
14.
Governing Law and Dispute Resolution
This Contract shall be subject to and interpreted
in accordance with the laws of England and Wales
and the parties hereby irrevocably submit to the
exclusive jurisdiction of the Courts of England
and Wales in all matters arising out of the
contract.
15.
Severability
If for any reason a court of competent
jurisdiction finds any provision of this Contract
invalid or unenforceable, that provision of the
Contract will be enforced to the maximum extent
permissible and the other provisions of this
Contract will remain in full force and effect.
16.
Survival
The rights and obligations of Netpremacy and the
Customer contained in this Section and in Section
8, “Confidentiality,” Section 9, “Indemnity,” and
Section 10, “Limitation of Liability,” shall
survive any expiration or termination of this
Contract.
17.
Waiver
The waiver by either party of any default or
breach of this Contract shall not constitute a
waiver of any other or subsequent default or
breach.
18.
Amendments
Modifications and amendments to this Contract
shall be invalid, unless made in writing that is
signed by duly authorized officers of each party
hereto.
19.
Force Majeure
Netpremacy shall not be liable for any failure or
delay in its performance under this Contract due
to causes beyond its reasonable control including,
without limitation, Domain Name Server (“DNS”)
issues outside the direct control of Netpremacy,
labor strikes or shortages, riots, insurrection,
fires, flood, storm, explosions, acts of God, war,
terrorism, governmental action, labor conditions,
earthquakes and material shortages.
20.
Notices
All notices required to be sent under this
Contract must be in writing and shall be delivered
in person or shall be sent to Customer at the
address specified on the Netpremacy Service
Schedule and to Netpremacy at the address below.
2 Wellington Place
Wellington Street
Leeds
LS1 4AP
Notices shall be deemed to have been given upon (i)
the date actually delivered in person, (ii) the
date transmitted via fax with confirmation of
receipt thereof (iii) the day after the date sent
by overnight courier or (iv) three (3) days
following the date such notice was mailed by first
class mail. Notices may be confirmed by email or
fax.
21.
Counterparts
This Contract may be executed in one or more
counterparts including facsimile copies, which
when and taken together upon proper delivery shall
constitute a single instrument.
Attachment 1 to Customer Agreement – Service Level
Agreement
1. Service Availability Commitment.
The Services shall be operational at least 99.999%
of the time in any given month during the term of
the Contract, meaning that the Outage Percentage (as
defined below) in such given month shall be not more
than 0.001%. An outage (“Outage”) means that
Postini fails to apply filtering in accordance with
Customer’s configuration selection. Outage does not
include service suspension (i) for reasons outside
of Postini’s sphere of control (as described in
Section 4 of this SLA) or (ii) during times of
scheduled maintenance (as described in Section 5 of
this SLA). If a dispute arises about whether or not
an Outage occurred, Postini shall make a
determination in good faith based on its system
logs, monitoring reports and configuration records,
which Postini shall make available for auditing by
Customer at Customer’s request. If one or more
Outages occur in a given month, the total duration
of such Outages during such month, expressed as a
percentage of the total time during such month,
shall be the outage percentage (the “Outage
Percentage”).
2. Outage Reporting Process.
Customer must inform Reseller’s Customer Support
Department in writing or by email within fourteen
(14) days of the time it first notices an Outage or
first believes that there has been an Outage.
Failure to comply with this requirement will forfeit
Customer’s right to receive a remedy for the Outage
as described in Section 3 of this SLA.
3. Remedy.
If an Outage occurs, and if Customer has fulfilled
all of its obligations under the Contract and none
of the exceptions in Section 4 of this SLA applies,
Customer shall have the following sole and exclusive
remedy: Reseller will provide Customer with a
pro-rata credit on Customer’s fee for the month in
which the Outage occurred. The pro-rata credit shall
be calculated by multiplying the Outage Percentage
with Customer’s total monthly fee in the month
during which the Outage occurred. Furthermore, if
Customer experiences one (1) or more Outage in each
of three (3) consecutive calendar months and/or
three (3) or more Outages in any period of thirty
(30) consecutive days, Customer can terminate the
Contract for cause upon thirty (30) days prior
written notice.
4. Exceptions.
Customer shall not have any remedies under the
Contract, including this SLA, in connection with any
circumstance addressed in Section 17, “Force
Majeure” of the Services Contract.
5. Scheduled Maintenance.
From time to time, Postini performs scheduled
maintenance, including maintenance at the third
party data centers at which the Services are hosted
and maintenance on Postini’s servers and software.
Postini’s architecture is designed to enable Postini
to provide scheduled maintenance in a manner
designed not to interrupt Customer’s receipt of the
Services. In all cases where maintenance will be
performed, Customer will be informed at least 48
hours in advance. Postini will make all reasonable
attempts to ensure that scheduled maintenance that
affect the availability of the Services for more
than thirty (30) minutes is performed between 12:00
a.m. and 5:00 a.m. Grenwich Mean Time , Monday
through Friday (excluding UK. holidays), or between
12:00 p.m. and 5 a.m. Grenwich Mean Time on
Saturday, Sunday and U.K. holidays.
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