Infrastructure

A 21st Century IP infrastructure, carrier-class Data Centres, Global Network Operations and Customer Care facilities, provide the infrastructure to deliver exceptional managed network solutions.

Global Network Operations Centre

-       A global fault management and monitoring centre for all end-to-end managed solutions

-       Providing support 24/7, 365 days a year

-       Coordination and management of network partners across the globe

Customer Care Centre

-       Central point of contact

-       Multi-lingual

-       End-to-end ownership of customer problems, from initial report to successful resolution

-       Fault Management - skilled engineers dedicated to resolving technical faults as effectively as possible

-       Service Management - Service managers provide a named single point of contact for all service-related issues, from reporting to root-cause analysis

European Network

-       Extends to 260 major towns and cities in the UK, France, Germany, Belgium, the Netherlands, Italy, Spain, Switzerland, Poland, Portugal and Luxemburg

-       Easynet presence at 14 European Internet exchanges

UK Network

-       UK fibre optic network 4,450km long. Can deliver up to 4Tbps capacity

-       The most comprehensive LLU infrastructure in the UK

-       Over 1200 local exchanges available in UK to deliver unique managed network solutions including Etherstream™ and SureStream™

-       Fibre connectivity to over 50 major UK cities from Edinburgh to Taunton

Datacentres

-       Over 50 co-location facilities across Europe

-       Carrier-grade, providing a resilient, managed and secure environment

-       Connected directly to the network back-bone offering the best possible performance for customer applications